I am evaluating your product for purchase to use for an appointment reminder system. Our telephone system requires callers to input a Long Distance access code in response to a tone prompt before the long distance call will complete.
I’m looking at an article from Feb. 8, 2010 in your support center related to this topic, but can’t figure out how to implement the suggested solution.
The article says to use IVR Studio to create a TTS prompt to send the DTMF tones for the access code.
But I can’t see how you set up the call sequence. If I try to create a new Outbound call process, it automatically puts in the “live answer” and “answering machine” objects. How do I tell it to simply use the TTS prompt I created as soon as the access code tone sounds after the phone number is dialed?
If your phone system is pretty old, you can try to use Voicent software with a VOIP phone service. For example, if you use Skype Connect, it allows you to setup caller ID for your phone calls. So you can set it to your current phone number, and there is no difference when customers receive the reminder call.
If you have to use your current phone system, you can then use a Cisco SPA 3012 to connect to its analog line. You can then setup the SPA 3102′s dial plan to enter the long distance code. You can have the rules to enter the long distance code, and add some delays, and then dial the actual number. Here is the link to Cisco’s SPA 3102 support page:
http://www.cisco.com/en/US/products/ps10033/products_qanda_item09186a0080a35a44.shtml
For your case specifically if you had to dial 1758 first, wait a few seconds, then dial the actual number. This plan would work for you.
(<:1758 ,,,>xxxxxxxxxxx)
Where , is the delay, and the xxxxxxxxxxxis the actual number being dialed.
