Vocalocity Setup

Trying to setup vocalocity, help!!!

Hi, Here is a link to an article on setting up Vocalocity: http://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/104/setup-vocalocity-voip-service-2

In order to find your SIP Credentials you need to:

  1. First, log into the online user interface (http://my.vocalocity.com).
  2. Click the “Extensions” link on the left-hand side of the page, under the “Phone System” tab.
  3. Next, click on the extension to which you would like to assign to Voicent Gateway.
  4. Scroll to the bottom of the page, and click on the “Device Profile” link. Keep this web page up, as you will need to know the device profile information.
  5. Open your Voicent Gateway, go to “Setup”->”Options”->”SIP”
  6. Once open, click “Add” and fill out all necessary information.

Posted in General |

Generate Random Numbers

Hi Voicent, How do I generate random numbers to be using my broadcast???

Generating random numbers is very easy and I will explain to you how to do it. Open BroadcastByPhone or AutoDialer and select “List” -> “Generate List…”

On the screen that pops up, you should see Prefix, Between, and And.

Prefix is the area code.

The Between textbox and the And textbox are the minimum and maximum number you want to generate. If you input 1,000 to 1,500 it would attempt to generate numbers between those.

Then at the bottom you have the option to generate all or only say, “1000″.

Posted in General |

GoldWave Converting To A Correct Format

When creating a wav file using GoldWave v5.67 (unlicensed version) I save the file as PCM signed 16 bit, mono and then try to use it in AutoReminder, I get an error that the file is in the wrong format. Can you either recommend another product that will work with AutoReminder or recommend a way to fix the audio files. Thank you.

You have the correct format except for one thing, the Playback Rate, simply go to “Effect” tab inside GoldWave, then at the bottom click “Playback Rate” and set that to 8,000. Then save as the above format and that audio file is perfect for AutoReminder.

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