I have a client looking for a solution. He wants his website visitor to complete a form. At the top of the form is a telephone icon. Visitor enters her number and press submit. The system will call the website owner (or popup in his browser) and then connect to the phone number given by the visitor.
This should be pretty easy to implement with Voicent Broadcast By Phone Auto Dialer. The software has a command line interface that can be used to launch the program. Also, depending on your client’s preference, there are two usage models you can choose from:
1. Call customer number first
Design a call message using the built-in Message Designer. Play a message such as “… now press 1 to connect to the web site owner”, and add a confirmation item “press 1″ to “call transfer”. Once the web form is submitted, launch Voicent BroadcastByPhone auto dialer from the command line. Supply the phone number and call message as command line options.
You could set the call transfer mode (gateway > Setup > Options > Call Transfer) to “transfer to phone number” or “transfer to computer using popup screen”. If it is set to transfer to phone, then enter the website owner’s phone number; if it is transfered to computer, then make sure the website owner is logged in using Voicent RemoteAgent software.
2. Call website owner first
Since the customer phone number is different each time, you cannot set that number in the gateway. So the transfer number must be provided to the call program dynamically (after the form is submitted each time). This requires you to use Voicent IVR Studio to design the call message. Use the call transfer element to specify the customer phone number. For more details of using IVR Studio, please take a look at the product walk through (IVR Studio Help menu > Product Walk through…). Since the website owner probably always want to talk to the customer, you can ignore the “press 1″ to transfer action and directly do a call transfer.
The launching of the program should be the same as usage 1.
3. Getting Started