Search Results for: call transfer
Auto dialer campaign getting too many customers
How do i configure the dialer so that it does not dial when there is no agent available? Currently, it begins to dial out, even if there is no agent available. This will be very wasteful of resources if the … Continue reading
Multiple call transfers
If multiple end users press 1 to be transferred to an agent, and not enough agents are available, what happens? Are they placed in a queue? Are they informed about that, and the waiting time? It all depends on the … Continue reading
Utilize automated solutions during the COVID-19 Pandemic
With the global outbreak of the COVID-19 pandemic, governments, citizens, and private organizations alike are experiencing a disruption in their day-to-day lives. A number of countries are already implementing community quarantines and state-wide lock downs in hopes that this would … Continue reading