Author Archives: Voicent Info
How to fix “Windows Services not Running” errors
When I tried to start my Gateway I got a “Windows Service not running” error, how do I fix this and get my Gateway running again? This error means that the Windows Services needed to run the Gateway are not … Continue reading
Call Forwarding to an Outside Line with Voicent Software
When I broadcast out with your Auto Dialer, I want people to be able to press 1 to transfer and forward that call to my office phone. Do I need anything extra to make that work? When Voicent software forwards … Continue reading
Posted in Agent Dialer, Auto Dialer, FAQ, General, IVR Studio, Product Usage, VOIP
Tagged autodialer, broadcastbyphone, dialer
Using Voicent Software to dial a number and enter an extension
We need to make direct extensions calls. For example: Put the number as “9056153200,5888” to call the extension 5888 under 905-615-3200. We tried but failed. What is the solution? Yes, this is definitely possible however it will require “IVR Studio” … Continue reading
Posted in General