Category Archives: Developer
Using command line
Here are info one of our customers want to share: I have narrowed this down to the message in the voc. When I use one of the existing messages that have been working with other voc files, this voc file … Continue reading
Release 10.5.1: More campaign control in workflow
More campaign related features are added to the workflow in release 10.5.1. Campaign Events You can trigger workflow using the following campaign event: Campaign Start, Campaign Stopped, Campaign Finished. Campaign Actions You can use the following campaign actions: Add customer … Continue reading
Voicent CRM API (Part IV): Add a Notification
continue from part III … action=adduseralert This action is used to send an agent a notification through the API. If you know the target agent ID, use AGENTID, else you can use his login name in AGENTNAME. The other two … Continue reading