Category Archives: Developer

Developer SDK and integration information

Voicent CRM API (Part III): Schedule Follow up or Callback

continue from part II… action=addcallback The callback time is specified in MILLIS, which is the epoch time in a computer system. For example, if you use Java, you can get the current time in epoch time using System.getCurrentTimeMillis(); You can … Continue reading

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Voicent CRM API (Part 2): Set and Get a Value

continue from part I… crmentid is the entity ID of the entity table (Customer, Organization, Potential). By default it is the Customer table. Use MOD=ORG or MOD=POT for other tables. To specify who performed the action, use AGENT= agent ID. … Continue reading

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Voicent CRM API (Part I): Add or Update an Entity

First, figure out the URL and required post parameters from Setup > Website > API page. The document related to “cusact” is documented on that page. However, there are other actions you can use. action=add This is used to add … Continue reading

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