Category Archives: General
Auto dialer detection (Part II): live human pickup vs answering machine
Continue from Part I of this article… Special Situation Handling The previous post shows that to achieve 100% accuracy is not possible using today’s technology. Voicent has spent a great amount of our R&D time on developing a better algorithm. … Continue reading
Auto dialer detection accuracy: live human pickup vs answering machine
When an outbound call is made, Voicent auto dialer software has to detect whether the call is answered by a live human or an answering machine (or voicemail). This process is called ‘call progress detection’ and it is based on … Continue reading
Uninstall OutlookReminder Custom from from Microsoft Outlook
I’ve currently had to uninstall the program but the tab “reminder call” between the scheduling and appointment tab that the program inserted remains. I would like to eliminate this tab. Please give me instructions to this end. Thanks Select Tools … Continue reading