Category Archives: Technical Terms

Technical terms related to Voicent products

Voicent IVR usage

Well we ran for quite a while following a complete failure with the BUSY HERE messages and the system’s refusal to answer calls as noted below in July. The same thing has just happened again earlier this week. I have … Continue reading

Posted in Auto Dialer, Developer, Gateway, General, IVR Studio, Technical Terms, Text-to-Speech, VOIP | Tagged ,

Voicent Software or VICIDIAL?

Why should I pick Voicent software over VICIDIAL? VICIDIAL may be free, open source software but if you are planning on using software like an Auto Dialer or a Predictive Dialer for your business then there are several reasons why … Continue reading

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, CRM, Gateway, General, IVR Studio, Product Usage, Technical Terms | Tagged , , , ,

Direct Database Campaign Requirements

I found the ‘Direct Database Campaign’ option from the Voicent Gateway, and had some questions regarding the values used in it, what jar file to use, etc. Please provide me more information on the direct database campaign option. The direct … Continue reading

Posted in Auto Dialer, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Support, Technical Terms, Text-to-Speech, VOIP |