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RingCentral Setup Guide

I tried to follow an article for setting up with RingCentral, but I keep getting Failed to get response from SIP Service.

Hello, this problem is because you are using an outdated article, below is the updated information on setting up with RignCentral.

Below is a step by step guide for setting up Voicent Software with RingCentral.

Retrieving SIP Credentials from RingCentral website.

  1. Navigate to and log-in to your account.
  2. Go to “Settings” in the top right and select “Phone System”.
  3. Select “Phone” on the bottom left.
  4. Select the telephone number you wish to use.
  5. On the right hand side you will see “> Setup and Provision”, select it.
  6. Select “Other Phone”.
  7. The “SIP Domain”, “Outbound Proxy”, “User Name”, “Password”, and “Authorization ID” are all required for Voicent software, write those down.
  8. In order for Voicent to be able to make a phone call from your RingCentral account you will be required to input the information you wrote down into the Voicent Gateway, below are the steps for that.

    Setting up within Voicent Gateway

  1. Open the Voicent Gateway.
  2. Go to “Setup” and select “Options”.
  3. Select the “SIP” tab.
  4. Select “Add”.
  5. Enter the information you wrote down earlier.
  • Display Name: RingCentral Telephone Number
  • SIP ID/User ID: RingCentral User Name
  • Domain: RingCentral SIP Domain
  • Authorization User: RingCentral Authorization ID
  • Password: RingCentral Password

Additionally, you will need to select the “Proxy” radiobutton under “Domain Proxy” groupbox, and enter the “Outbound Proxy” setting there.

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