Autodialer, predictive dialer, and call transfer
I have the professional 4 line broadcast by phone. I was wondering something. When my autodailer is calling people, and someone picks up the phone, can I automatically have the call transferred to my cell phone. If so, how do I set that up. Also, if all 4 lines are making telephone calls at the same time, is there any way the call be transferred to 4 different cell phone’s if they are all answered by people at the same time?
Yes, it is possible but may not be practical. When a person picks up a call from autodialer,
1). if autodialer plays a pre-recorded message, it can ask the person to press a key to transfer the call to a live person. Once autodialer detects the call transfer key, it will dial the call transfer sequence, and wait the call to be connected. This is the normal call transfer sequence for autodialer. To set it up, just go to Voicent Gateway > Setup > Call Transfer.
And yes, you can have a list of phone numbers for call transfers. Voicent Gateway will transfer the calls to each number in the same order.
2). if autodialer does not play a pre-recorded message, and it goes ahead with the call transfer sequence, during this time, the person will hear nothing for several seconds, he might just hang up the phone. In most situations, this is not practical.
However, you could simulate call transfer using same line call transfer. That is acutally what predictive dialer (Voicent AgentDialer) does. When a live person answers a call, an alert window will pop up on your computer (playing a telephone ring over your computer speaker also). You can then just pickup the phone and talk to that person. In this case, there will not be delay, and the person will not know that the call is made by a computer. He or she hears the phone ring, pick up the phone, says hello, and then hears your voice. One requirement is that you have to sit in front of the computer.
Last question, when I use the generate list feature, how can I put in the area code.
Just put the area code in the prefix.
Thank you so much. Keep up the good work. I’m am very impressed with your products and will likely buy more in the months and years to come.
Thank you for the encouragement.