Use Auto Dialer With Analog Phone Line

In order for a computer to make a phone call to an analog phone line, a device is required to connect the computer and the phone line. In the old days, Voicent used a voice modem that was installed on a PCI slot. However, this solution no longer works for Windows Vista and later Windows OS.

Starting from release 8.4.1, Voicent supports analog phone lines by using Cisco SPA3102, which is a single line phone adapter. The device can be connected to a computer through the local network, which makes it easy to install and also ensures compatibility of various Windows operating systems.

For more info, please see Setup Cisco SPA3102 for Voicent.

Posted in General |

Using Windows Task Scheduler to launch BroadcastByPhone Enterprise.

BroadcastByPhone Enterprise can be launched using Windows Task Scheduler.
Here is how it is done:

  • First open Windows Task Scheduler. You can find it in the start menu. Select Accessories, then System Tools.

  • Next select: Create Basic Task from the left side bar menu.
  • Name your task and enter a discription

  • Next enter an interval or an event to trigger the task
  • Enter the time that you would lie the task to begin

  • Next enter the program .exe that you want to launch.
  • You can also enter arguments including the call list to begin with.
  • See below for a complete list of command lines.

  • Now confirm the information is correct and click finish. The program will open with the given arguments at the desired time.
  • BroadcastByPhone Command Line Arguments
  • -startnow : starts a broadcast immediately
  • -wavfile : specify the wave file path name
  • -confirmcode : call-till-confirm code
  • -autonextday : automatically reschudle next day broadcast if not finished
  • -startfromrow : broadcast start from row
  • -maxlines : use maximum number of lines for the broadcast
  • -numbers : import a list of phone numbers
  • -statusurl : post to this url after a call is finished.

This will only let me run the task once a day. I need to run it every 1/2 hour. Is there a way to do that?

Yes. The task trigger can be triggered daily but once it is triggered, it can repeat itself. To set it up, open the task trigger tab, and set the repeat in the Advanced options.

Posted in General |

Command line to call using CSV file

I would like to know how to use the command line to do the following scenario: Call a list of customers from a cvs file which contain Name (TTS will read the name), Phone , TV Model (TTS will read), TV Serial (TTS will read), then give the cutomers option to Press 1 for confirmation, Press 2 transfer, Press 3 to repeat. After the BroadcastbyPhone has finished calling all number in the CSV, It will automatically export the result back to the CSV file which is located on a ftp server. Thank you so much for you help.

You can simply use the -import command line option to start a broadcast using your CSV file. Use -export for exporting results back.

The next thing to do is use the built-in Message Designer to design your message with the desired confirmation responses. Create an empty call list file (.voc), select the newly design message for the call list.

Now use the command line to import and specify the .voc file in the command line. Use -startnow to start broadcast. Since the call message is associated with the .voc file, the broadcast will use the call message you designed.

For more details about command line options, please see the Help Topics under the program main menu.

Posted in Auto Dialer, Developer |