Running Voicent on Windows Server 2008 R2 Data Center Edition

Posted on May 9, 2012 | By Voicent Info

I’ve got a couple questions about your broadcast by phone software. can it be run on Windows Server 2008 R2 Datacenter Edition? how much server load is there when running? does it “play well” with other software on the server like email server or banner ad software? can it be configured to use the data in an existing MSSQL database?

Voicent will work just fine on Windows Server R2 Datacenter. The load on the server is proportional to the amount of simultaneous channels being used to make calls with. As a base, without accounting for other software, you should have a dual core cpu with 3gb of ram to run between 10 and 20 channels. For each additional 4-10 channels you should have another CPU core. If you are using real time TextToSpeech you should figure on the lower side of that spectrum. For RAM we suggest 70MB per channel above the base. For internet speed we recommend 64Kbs per channel in both download and upload speed.

Voicent should run fine with other software products as long as they don’t occupy the needed resources listed above.

Voicents IVR Studio has actions to interact with mySQL. IVR applications can be deployed to enhance messages and menus for BroadcastByPhone, BroadcastBySMS, AutoReminder, FlexPBX as well as using standalone with the Voicent Gateway for both incoming and outgoing calls.

Posted in Auto Dialer |

Backup Appointment Data

Posted on May 9, 2012 | By Voicent News

How can I save or backup the patient appointments and contact data for Auto Reminder?

For AutoReminder, all appointments and contact data are saved in the following two folders (appt and data) under the AutoReminder installation folder. If you want to save scheduled reminder calls, save the rcall folder also. The default installation folder is:

1. On Windows XP it is
C:\Program Files\Voicent\AutoReminder

2. On Windows Vista, Windows 7 or later, it is
C:\Program Data\Voicent\AutoReminder

By default, the Program Data folder is not visible. To view it, open Windows Control Panel, select Folder Options, the select the View tab, then select “Show hidden Files and Folders“.

Once you find these folders, simply copy them to a flash disk, writable CD/DVD, or online backup service.

Posted in Appointment Reminder |

Magic Jack and other hardware based phone systems.

Posted on May 7, 2012 | By Voicent Info

I am interested in purchasing an auto dialer, We offer services over the phone which includes Fitness and Travel Etc. I want a software that can be used to call the prospect automatically so we can make more calls in less time. we would like to make at least 300 calls per day. we are also interested in broadcasting. we use majicjack phone system. please let me know if you have a product that can suit my company.

Voicent produces both an Auto Dialer called BroadcastByPhone, and a Predictive Dialer called AgentDialer. The most notable difference between the two of them is that BroadcastByPhone will play a prerecorded message to live answer or answering machine, while AgentDialer will pass all calls connected to a person to a waiting sales agent. Using a single line both are capable of making over 300 calls a day.

Magic Jack as well as other hardware based VoIP calling services require a telephone line to work. This requires a voice modem in order to make it for a PC dialing system. The problem is that the voice modem is a kind of legacy product, most modem manufacturers have decided to stop producing the modems. Though a voice modem still works with Voicent software, it is harder to get a supported voice modem.

The best solution now is to use a VOIP calling service directly. Some very reasonably priced alternatives exist. SkypeConnect is a popular VoIP service owned by Microsoft. SkypeConnect will allow you to make as many calls per day as you like. For more info, please see using VOIP service for Voicent.