Agent Dialer fields are scrambled during command line importing.

Posted on December 8, 2011 | By Voicent Info

When I use the -import flag to import my csv, the fields become scrambled and inconsistant.

In the event that more than the three standard fields are needed to display your .csv file, you will need to create a blank .aoc file, setup all the fields as needed, and save it prior to attempting your command line import.

To add columns in Agent Dialer, click on a box in the notes column. Click ‘Edit > Add column’. Name the column to reflect it’s contents.

Once this is done you will be able to import using
adialer.exe -import "PathForImport.csv" "PathForSetupAOC.aoc"

Posted in Agent Dialer, General | Tagged , , ,

Voicent C# SDK

Posted on December 7, 2011 | By Voicent News

I have Downloaded the Latest version Voicent8.Its working fine and good.But can please provide us the SDK in C# sharp Language which we can integrate in our system and check.

The Gateway Client Library in the current SDK is in C++, not C#. All others should be language independent, such as the command line simulator. However, this should not prevent you from integrating Voicent software using C#.

At the core of the Voicent API is the HTTP based programming interface. So you should be able to interface with Voicent software using any programming language. The Gateway Simple Call Interface in C# contains a simple Voicent class. In most cases, you should be able to accomplish what you need to do. If you need to develop interactive applications, create it using Voicent IVR Studio and use the callIVR method of that class.

Posted in Developer |

NEC DSX-80

Posted on December 7, 2011 | By Voicent News

Looking for a tool what will allow us to make automated calls to patients to remind them of upcoming appointments. We currently use eClinicalWorks at our office which has the appointment information. If we implement your product, what additional hardware will we need to be able to have the product call out? Do we need a modem on the system? We have a NEC DSX-80 phone system will it integrate?

For Voicent software to make or receive calls, you have several choices.

The first choice is to use one of the many available internet/VOIP phone services. This option is the easiest and requires no additional hardware. You can try Skype Connect, a standard based service specifically for businesses. One advantage of Skype Connect service is that it allows you to set the Caller ID to your business phone number.

The second choice is to add VOIP capabilities to your existing NEC DSX-80 system. According to NEC’s web site info, you’ll need to purchase and install a VOIPDB in your system. Once your NEC system is VOIP capable, you can configure Voicent software to use it. For more details please see Set up Voicent to use your PBX system.

The third choice is to use a voice modem and an analog phone line. This is kind of a legacy configuration. You must install Voicent software on a Windows XP computer, and the computer must have a PCI slot available for the modem card. For more information about voice modem, please see voice modem FAQ.

To see which choice is best for you, you can simply download Voicent software and give it a try.

Posted in Appointment Reminder, VOIP |