Use g729 for auto dialer

Can the Gateway support the g729 protocol. I understand this protocol uses a lot less bandwidth per call

No. There are two main reasons, one technical and the other financial.

G729 is a codec with more compression. Though it saves you bandwidth, it does sacrifice audio quality. The low audio quality is OK for phone conversation, but is not good for detecting human vs. answering machine, and thus not suitable for auto dialing or predictive dialing.

G729 is also not free. Since most of our customers do not need this codec, the cost becomes very high if we are to provide this codec. The licensing fee is going to be too much for a few customers who need it.

Posted in Auto Dialer |

Auto dialer line drop

Just testing call volumes and am encountering a number of log entries stating:

RESPONSE: HTTP/1.1 555 telephone.linedrop Auto disconnect after 60 seconds

What exactly causes the linedrop? We are running a 10-line voicent gateway

This auto disconnect error is caused by the outbound call not being connected or answered in 60 seconds. There are a few other safety controls you can set on Voicent Gateway > Setup > Options > Advanced tab. Among them are:

1. Disconnect after x rings
2. Disconnect as soon as answering machine is detected
3. Force message play after x seconds after human voice detected

Especially for VOIP calls, the time to connect tends to be longer and also depends on the particular VOIP service provider used. For example, based on the actual connection routes at the moment, VOIP calls to certain area codes can also take longer time to connect. Sometimes these long delays are caused by the limited capacities of the VOIP service provider’s switches.

The only thing Voicent Gateway can do is to wait a little longer to disconnect. But that won’t solve all the long delay problems.

Posted in Auto Dialer, VOIP |

Setup auto dialer on Windows 7

Can someone call me to help me with recording, saving, and using my outgoing voice message? I cannot bring in a wave file recorded on the windows accessory recording app and cannot figure out how else to record. I have downloaded Skype but did not buy a phone number, and I do not have softphone software. Do I need that? If so, what do you recommend (that is free)? Is that required to record the message? Also, is there a way to do more outbound call lists with more than 20 rows/phone numbers? If so, how? Thankis so much. I have a dell computer running windows 7

For Windows 7, the Sound Recorder program seems to remove some features. So it is recommended to use other audio recording software to do the recording. You can use a shareware program called Goldwav to record your audio. For more details, you can take a look at Voicent Audio FAQ. One important requirement for Voicent is that your audio file must be in the format of: PCM 8KHz, 16bit, mono.

On Windows 7, you can configure Voicent to use either Skype or other SIP based VOIP services. You do not need to use both. The instructions for using Skype and other VOIP are listed in the previously mentioned links. It is not required to buy a phone number in order to make a phone call. Without a number for you Skype account, your caller ID display will be some strange numbers like 000000. The skype program you downloaded is a softphone program.

The shareware edition you downloaded has a 20 row limit. For the purchased editions, you can have an unlimited number of rows.

Also, we provide free email support for the current release and paid phone support. We’ll be happy to help you to setup Voicent software through email. But if you do need phone support, you can purchase a per incident support online, fill out the callback request form, after that, our technical support engineer will call you.

Posted in Auto Dialer |