Remote Recording

Posted on September 15, 2010 | By Voicent News

I have a 6-line enterprise edition set up on a PC in a server room. I tried to Remote Desktop into this pc from my pc at my desk to set up a new broadcast. Everything seems to work ok except when I call to record the message I never hear the voice to prompt me to record the message. Is there a remote sw package that would allow me to set up messages remotely from another pc?

The easy way is to install BroadcastByPhone program on a client computer and use it directly. For details, please see Windows Start > All Programs > Voicent > Enterprise edition setup guide.

If you want to use programs like Windows RDP, please make sure you turn off the audio forwarding when you login remotely. For details, please see working with windows RDP

Posted in Appointment Reminder, Auto Dialer |

Broadcast Phone List Simultaneously

Posted on September 15, 2010 | By Voicent News

I’d like to buy enterprise edition with 8 lines. I’m interested in if each line can broadcast different massages to different phone list simultaneously

You could broadcast different phone list simultaneously and each use a different message. Support you have 8 call lists (8 .voc files), and each has its own message. Here are the steps to set this up:

1). Open the first call list
2). Select Broadcast > Select Message from the program main menu, and select the desired call message
3). Start the broadcast
4). From the Broadcast Call Control Dialogn window, in the option area, select “use no more than 1 line”, and continue
5). Repeat 1 – 4 for other call lists

The only thing you cannot specify is which line to use for which call list. For VOIP service, these lines are exactly the same – each line is simply a channel of the same VOIP account.

Posted in Agent Dialer, Auto Dialer |

Voicent Reviews And Complaint

Posted on September 14, 2010 | By Voicent News

I searched online try to see if there are reviews and complains about Voicent products. Most reviews are positive but i did find one complaint somewhere. How can I make sure I am getting the right product and service from Voicent?

Thank you for contacting us regarding your concerns. Voicent has been in business for over 10 years, and over the years, we have satisfied thousands of customers large and small (To list a few: HP, British Telecom, and FEMA). We always try our best to bring you the best products and service while we keep our prices affordable. In fact, most of our new businesses are from customer referrals.

We have very few customer complaints. The ones you see online is probably from someone who wanted a product upgrade for free – which we cannot do. Though we try to accommodate our customers as much as possible, and we have to draw the line somewhere.

Additionally, we try to make our customer’s purchase decision as easy as possible and risk free:

Try before buy Download this free trial Software and test almost all features. There is no time limit for the trial version. (There will be an ad message for each phone call in this trial version)

Free email support for the current release Besides the free email support, we also have extensive product information online, such as product walkthroughs, video demos, and knowledge base articles.

Paid Phone Support Our software is easy to use and most customers do not need phone support. But if you do want to talk to our support engineers, we have this option for you also.

The whole evaluation process is risk-free and stress-free. After you purchase the product, a license key will be issued to you to remove the ad message in the trial software. But the software is exactly the same as the one you evaluated.

Posted in General |