We have been evaluating your BroadcastByPhone application and need some help.
We are trying to use the app to dial a list of telephone numbers and to report the result of each call. The main objective is to scrub the phone list of invalid, disconnected or discontinued numbers. We do not want to engage in the call, every other result, ie.someone answering, voice-mail, busy or just ringing, is a good phone number.
Where do you document all the possible results of the call after it has been dialed, i.e. Call Failed: Line Busy, etc. and how can we isolate these bad numbers?
We are planning to upgrade to the full version as we need to call more than 20 telephone numbers.
To scrub a phone list as you specified, please do the following:
1. Create an empty audio file for the call message. So when someone picks up the phone, it will hangup
2. From Voicent Gateway main menu > Setup > Options > Advanced tab, set “Disconnect as soon as answering machine is detected”
3. From the same advanced tab, set “Detect disconnected number”
When a call is made to a disconnected/invalid number, the system will detect the initial invalid number beeps are played by your phone company. If it does, it will make the call status as “line disconnected”. Other call status is probably not relavant here. But if you want to know more, just seach “call status” in the knowledge base.
The beeps are standard for traditional phone systems. However, some phone companies no longer play the standard beeps. If that is the case, the system cannot detect the disconnected phone number. The only workaround is to turn on “Record initial Dialing” from the gateway Help menu, then after the broadcast, listen to the recorded audio files to see which numbers are invalid.