Good morning, I am reviewing your Voicent software and I would like to know if it can accomadate the following key features. These five features are critical and thus I would appreciate your early response
Thanks for contacting us. Please see answers below. You could also download the auto dialer software and give it a try. There is no time limit.
Run multiple outbound campaigns via an auto-dialler
Yes. To BroadcastByPhone auto dialer program, a campaign is simply a Windows file (.voc). You can run multiple campaigns by launching multiple instances of the autodialer program. You can also specify how many lines you want to use for a particular campaign.
Have the ability to record conversations between the agent and the customer
Yes, if the phone call is transferred to an agent’s computer, which runs Voicent RemoteAgent software. The RemoteAgent program is used for agent to login, see the popup screen, etc. Agent can click a button to record a conversation. Or you can set the “force recording” option on Voicent gateway to force recording for all calls that transfer to agents.
Allow supervisors/Trainers to monitor the agents calls in real-time
Not in the current release. But this feature will be added to future releases.
Have the ability to schedule future calls should a line be busy.
You can set the number of retry for failed calls. Or simply run the campaign again. All calls with failed status will be called again.
Have the ability to report on all aspects of the calls, pause time, wait time, call time, hold time, etc etc.
Not in the current release. But will consider them for future releases.
