Use dialer with Cisco Call Manager

Can we use BroadcastByPhone with a Cisco CallManager system?

Yes, you could. Here are the information we found on cisco’s website. It is referring configuring a softphone. For Voicent, the settings should be the same. Each line configured in Voicent is acting as a SIP softphone.

Once you configured CallManager, and test it with x-lite, you can then use the same settings for Voicent Gateway’s SIP setting (Gateway > Setup > Options > SIP)

How to configure Counterpath Eyebeam and Bria SIP softphones with Callmanager 6.x 7.x

“(third party sip softphones with Callmanager 6.x 7.x)

I made this document based on a document that I saw online, although I made some modifications to it. Before continuing keep in mind the DLU consumption in Unified Communications Manager 6.x 7.x The SIP softphones below can also be registered with a SIP SRST Voice Gateway,

Step 1

- You need to have a user created under user management. You get to it by User Management > End User.
- Create a username, giving it a username, password and PIN.

Step 2

- Go to phone devices (Device | Phone).
- Add a device; for the Phone Type, use Third Party SIP Device; click Next.
- For Mac Address, do not use the Mac address but instead use the extension preceded with eight zeros.
If your extension is 7777, enter 000000007777 (that’s 8 zeros so you end up with 12 digits).
- For description, append SEP (it’s case sensitive!) to the string you used above as the MAC Address.
- For device Pool, choose default.

Phone Button Template: Third Party SIP Device (Basic).
Common Phone Profile: Standard Common Phone Profile.
Location: select the appropiate location
Owner User ID: The user that you created in step 1 above.
Presence Group: Standard Presence Group
MTP Preferred Originating Codec: 711ulaw (greyed-out option, so we cannot change it).
SIP Phone Security Profile: Standard SIP Profile for Auto Registration.

SIP Profile: Standard SIP Profile.
- Digest user: Same user as for “owner user id” above.

Step 3

Save and reset.

For eyeBeam 1.5, X-Lite

Right click and select SIP Account Settings.
Click add to add a new account.
For Display Name, enter user name created in step 1 at the top.
For User Name, enter the extension, such as 7777 used above.
Password (this is the same password that you created in for the user in Step 1).
Authorization user name is same as display name.
Domain is the IP address of the Call Manager.
Select and Click OK.
Select and Click Close.
eyeBeam should register just fine

For Bria
Click File | Account Settings.
Click Add to add a new SIP account.
For Display Name, enter user name created in step 1 at the top.
For User Name, enter the extension, such as 7777 used above followed by @ and the IP address of the Call Manager.
Password (this is the same password that you created in for the user in Step 1).
Authorization user name is same as display name.
Select and Click OK.
Select and Click OK.

Bria should register just fine”

Posted in Auto Dialer, VOIP |

Setup VOIP Call Transfer

How do i set up Call Transfer Using Call Centric

Voicent Gateway has two call transfer mode (gateway > Setup > Options > Call Transfer):

Transfer to another phone number

Simply enter the phone number you want the call to transfer to. Make sure you specify the country code + phone number. For US and Canada, the country code is 1.

Like most VOIP services, Callcentric does not offer native call transfer. So call transfer has to rely on Voicent gateway (or softphone program). When a call needs to be transferred, the gateway calls the transfer phone number, and then a call conference is established on the gateway. Since it requires a conference call, please make sure your VOIP account support at least 2 channels.

Transfer to computer

Use Voicent RemoteAgent program to login from a remote computer, then the call will be transferred to the computer. Agent can then use computer headset to talk. With this option, there is no need for an additional channel for the call transfer since no conference call is used.

Posted in Installation, VOIP |

Message cutoff

message stops short after playing just a few words

Please select Help > Troubleshooting… from the program main menu, and take a look at topics related to “message cutoff”. Basically, you need to check:

1. phone line quality
2. phone cord
3. disable special signal (voicemail, call waiting) for the line
4. PCI slot (if use modem)
5. other equipment on the line

Hi, thank you for your help in getting back to me, it was a bad phone cord

Posted in Installation |