If there are times, when I only want to call out using only 1 phone line instead of the 2 phone lines, is there anything I can do to just set it to call out on 1 line?

You can go to Voicent Gateway and disable one of the lines. For example, if you use modem, select the Modem tab of gateway setup options.

There is no other control for selecting lines.

You could control how many calls are allowed on a particular line. For example, you can set to make 1 call every 10 minutes. This is called “interval dialing”, and it can be set under gateway options too.

How can we change the Company Name on the AutoReminder outgoing message. It seems to have used the Company name which I entered when I did the installation and we would like to change this.

You can record your own audio file to pronounce the company name. Please make sure the audio file format is PCM 8KHz, 16 bit, mono. You can also use Text-to-Speech engine to generate the audio file. For more help, please see Audio FAQ.

Once the audio file is ready, open Voicent Gateway, select Setup > My Name…, then select the audio file you just created. Next time AutoReminder makes a reminder call, it will use the newly created audio file for pronouncing the company name.

If the above is too much work, you can request a new product license key from Help > Request Product License. From the online form, specify the correct company name.