for the ‘callnow’ example in the tutorial,the outbound call is not successful. When I click on http://localhost:8155/ocall/callnow/callnow.htm and enter the phone number I want to call, I do get the message like ‘Your call is scheduled for Tue Jul 07 09:27:44 EDT 2009. [ReqId=1246973264949] But there is no call made to the phone number.
Are there any error messages in the gateway logs or outbound call scheduler logs?
the errors are like “Cannot get files referred by: 1246973264949.req” . I have checked the logs under C:\Program Files\Voicent\Gateway\logs also but they also does not seem to clarify on anything.
1. callnow folder located at C:\Program Files\Voicent\Gateway\outcall\webapps\callnow
2. 1246973264949.log : log under res folder. It refers to startvxml=callnow/callnow.vxml which is also located in callnow folder
Looks like the scheduler cannot find the vxml file.
Simply update your callnow.htm file, and specify the startxml value to an absolute file path or a relative path to C:\Program Files\Voicent\Gateway.
<html>
…
<input type=”hidden” name=”startvxml”
value=”C:/Program Files/Voicent/Gateway/outcall/webapps/callnow.vxml”>
…
</html>
or Use the following:
<html>
…
<input type=”hidden” name=”startvxml”
value=”outcall/webapps/callnow.vxml”>
…
</html>