Change TTS voice dynamically

Our customer has purchased a licensed version of BroadcastByPhone. We will be developing a .NET/C# Web Application that interfaces with your product. I have had no problems making calls from a test ASPX file. I am using the C# examples that you have graciously provided on your web site. Specifically I am invoking the CallText member function. The only question that I have (and can’t seem to find an answer to on your web site) is this: Let us say that the Voicent Gateway has a default TTS Engine Voice Selection of “Microsoft Sam”. If we want to programmatically change this at run-time to “Microsoft Mary” for courtesy calls (she is much more pleasant sounding :) ), how would I go about doing that? Does callreqHandler.jsp support an option that lets me select the TTS Engine Voice to be used for the call?

No, changing the TTS voice is a manual operation.

By the way, Voicent natural TTS voices are much better than the free Microsoft voices.

Here is my workaround…

I saved off different versions of the user.dat file, one for each TTS voice setting that I need to use (Pleasing female voice for Courtesy calls, Male voice for Past Due calls, etc.). I can then programmatically issue a net stop/start command to the Voicent Gateway Service and swap out the user.dat file that I need.

This seems to work, but do you see an issue with this?

No, there should be no issue. Your solution is very clever.

Posted in Developer |

Autodialer and CRM integration

Hi – We want to integrate your auto-dialer with our CRM system. Do you have an API that we can use for this? Our CRM is on Microsoft ASP.NET 2.0 version.

Yes, all Voicent products have command line and web (HTTP) interface. For details, please see Voicent Developer Network

There are also many articles here posted under the developer category.

Posted in Auto Dialer, Developer |

Another kind of autodialer

I have a very simple application and to know the product, specifications and price for an autodialer that will call 911 when activated by opening the cabinent door of an alarmed AED Storage Cabinet. I’m told that the autodialer simply hooks up to the central alarm switch in the storage cabinet.

You are probably talking about a different kind of autodialer, which comes in a small box and has some calls (to 911) pre-programmed.

Though Voicent autodialer software is capable of doing that, it is for different applications. It is mainly used to make many phone calls to many people, and it requires you to have a computer to run the software.

Posted in General |