Storing multiple call list

I don’t seem to see the ability to store more than one list in the BroadcastbyPhone module. I need to be able to store 10 or more lists. How do I do that in BroadcastbyPhone?

There is no limit to how many call list you can store since each call list is a regular Windows file with the extension .voc.

To create a new call list, select File > New from the program main menu. You can save the call list using any name you prefer.

Posted in Auto Dialer |

On hold message during call transfer

Can you tell me if there is a way to play the prospect an “on hold recording” while they wait to be transferred?

This depends on the call transfer methods you are using.

If you use Skype, and you use BroadcastByPhone for outbound calls, then the call transfer is implemented as a conference call since Skype does not offer native call transfer for outbound calls. During the transfer, the current call has to be put on hold, and no audio is available during that time, i.e., no on hold message can be played during that time. The best solution is to inform the person called that the phone is going to be silent during the call transfer and do not hang up.

If you use Skype, and you IVR Studio or Flex PBX for incoming calls, then the call transfer is native Skype call transfer. The person called will hear the phone ring back during call transfer.

If you use modem and analog phone line, then the audio availability depends on your phone company. Some companies play the ring back sound and other companies no audio.

Posted in Auto Dialer, Gateway |

Detect Gateway Running Status

I am facing issue related to Voicent Gateway.

Our infrastructure:
- Voicent Gateway Version 6.4.1
- We have one server which have setup of Voicent Gateway 6.4.1 and Voicent Autoreminder
- We have one interface which submit appointments to Voicent Autoreminder

Detail of Issue:
When our interface submit request of appointment to Voicent Autoreminder, at time reminder will check for Voicent Gateway is running or not, and if gateway is not in running mode then it could not able to place the call and give one message for gateway is not running. We are able to execute “vgate.exe” from application but we can’t able find out the status of gateway either it’s in running mode or it failed to start.

Steps taken:
As per help file of voicent we checked by “net start VoicentGateway”, but here we could not able to identify gateway is running or not or even can’t check status if it gets failed to start. we also tried to run vgate.exe but still not able to find out status of gateway.

Resolution required:
We required information regarding any events we can trace for voicent gateway, or some how we can check the status of gateway is in running mode or if not then what are the issue?.
We required some functionality like pass parameter to “vgate.exe” where we can have parameter to start, stop gateway etc… and then able to fetch the status.

First, some background information.

The gateway program vgate.exe is actually 3 programs:

1. It is a Windows Service that launches the gateway server program
2. The gateway server program is the program that makes all the phone calls
3. The gateway client program that is the user interface

The separation is needed to deal with Vista’s security limitations. If you take a look at Windows task manager program, you should see 3 vgate.exe processes. When you run vgate.exe, you are running the client program.

To test whether the gateway is running or not, you can test it with the following HTTP request:

http://localhost:8155/appclient.jsp?action=ping

The return should be “[OK]“.

If the gateway is not running, you should get HTTP errors.

Posted in Appointment Reminder, Developer, Gateway |