Disable modem to try Skype

Posted on January 16, 2009 | By Voicent News

I have 2 problems and i’m not sure if one has to do with the other.. voicent is not running through skype, it is still running through my modem. I tried unpluging my voice modem and voicent thinks the line I’m calling is busy. I want to try using skype.

Please select from Voicent gateway main menu > Setup > Options > Modems, then disable all the listed voice modems.

When I try running through the voice modem and choose the option to transfer call, the recording says “please hold while your call is transfered” then windows shuts down. I then have to manualy unplug and plug back in the computer to start up again. I have tried this more than once and it does the same thing.

You have to setup the call transfer mode and phone numbers. Please select from Voicent gateway main menu > Setup > Options > Call Transfer. Click the Help button to learn more.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, Gateway, Skype, Voice Modem |

Change in scheduling voice broadcast

Posted on January 12, 2009 | By Voicent News

i purchased broadcastbyphone enterprise edition upgrade to version 6.3.3 from version. since doing this i am unable to schedule any call lists. the option for scheduled broadcasts is no longer available and if i create a call list to be broadcast next day then try to close the window, it cancels broadcast. as i have about 20 call lists scheduled ahead at any given time, i cannot keep all these windows open.

Yes, that is a change we made for release 6 to satisfy Windows Vista security requirements. It is unfortunate we cannot keep the old interface or behavior. This change is also necessary for remote scheduling (does not work before release 6).

If you do need to schedule multiple call list, as a work around, save the call list (.voc) to different .voc file, and then open each call list and schedule broadcast separately.

The only drawback is to keep all these programs running. You can minimize the window but not close it.

Posted in Auto Dialer |

Access appointment reminder call report

Posted on January 2, 2009 | By Voicent News

Starting from release 6.3.3, you can access AutoReminder appointment reminder call report programmatically.

If you use web access, to get appointment call report, send HTTP GET/POST request to Voicent AutoReminder /reportHander, with the appointment ID as the fpath parameter. The return is the call report in HTML format. The call report include call made date and time.

If you use command line interface, use the command line option -callreport followed by the appointment ID. The result is saved in cmdresult.txt as usual.

Posted in Appointment Reminder, Developer |