Autodialer message customization

How do I assign where a call is transferred ?

First, set up call transfer on Voicent gateway. From Voicent Gateway main menu > Setup > Options > Call Transfer. Click the help button for more details.

Second, you need to design a message using the Message Designer that uses call transfer. The Message Designer Help, please select the Help menu from BroadcastByPhone autodialer main menu, choose Product Walkthrough, and take a look at topic labeled: 5. collect confirmation or feedback. Once you are done with your message, save it.

Third, select the newly designed message for your call list. Select BBP main menu > Broadcast > Select Message, choose the message Id you just created.

Next time you start broadcast with the call list, it will use the designed message. If , for example, you have associate 9 for call transfer, the when the person received the call presses the key 9, then the software will transfer the call.

How do I change the voice to male ?

Please select Voicent Gateway main menu > Setup > Options > Text to Speech. Choose the correct TTS engine and the pre-recorded voice. Please note that Voicent offers both male and female natural Text-to-Speech engines. They are add-on products that need to be purchased separately.

How do I customize the name of the person I am calling ? For example ( Hello Mr. Jones, Hello Mr. Smith ) based on the name column.

Please see the first question above. You basically need to do it with Message Designer. The BBP product walkthrough topic labled: 6. personalize message.

Posted in Auto Dialer |

License for automated phone call program

Hi, I am developing a program, that if an employee of our firma does not come to work, it calls him and delivers a message. My question is: What type of license do I need? My program have no inbound connections only calls the employee and delivers a message. Must I buy BroadcastByPhone as well or only a license of the the gateway?

You can either get the Gateway outbound license or BroadcastByPhone autodialer license. The BroadcastByPhone license includes an outbound gateway license, and the cost is the same.

Thank you for your answer. If I buy the BroadcastByPhone license (with an outbound included license), can my program use the gateway, in order to call and play a message? How much costs the Gateway and how much costs the BroadcastByPhone (with the included outbound license)? How much is the cost if I use skype and how much is the cost if I use a Voice Modem? Which Voice Modems supports the gateway? Only the Voicent Voice Modems?

Yes, you can use the gateway if you have the BBP license. The professional edition of BBP 1-line is $499, the same as gateway 1-line professional edition. The 1-line license allows you to use either Skype or modem.

For voice modem related questions, please see Modem FAQ

Posted in Developer |

Linux automated phone calls

have an online food ordering service. I would like to give my restaurants an automated phone call each time they receive an order. Will this work with Linux and what are the requirements needed to integrate it?

Yes. The easiest way is to interface with Voicent’s web (HTTP) interface.

Voicent software cannot be run on a Linux system. You must install it on Windows 2000 or later. However, since all Voicent products have HTTP interface, you should be able to manage Voicent software from other software, such as your web server on a Linux system. Since it is HTTP, you can connect to Voicent software using any programming language.

For samples, tutorials, and documentation, please see the Developer section of the web site.

Posted in Developer |