Get appointment reminder call status info

Starting from release 6.1.0, you can get the appointment reminder call status information using either the command line interface or HTTP interface.

If you are using the command line interface, the new option is -statusinfo.

If you are using the HTTP web interface, the return string from statusHandler will include INFO=statusinfo, like STATUS=Made CONFIRM= INFO=Message left on answering machine

For details, please see the program Help file under the Help main menu.

Posted in Appointment Reminder, Developer |

Setup remote AutoReminder client for appointment reminder

I am experiencing problems with several computers when trying to setup the Reminder Call desktop application to connect to the server. After applying the IP address, port and password for the server and upon restart of the application, I am receiving a error message that reads “Cannot get file /../data/contact.txt from server. Failed to connect to server. I am able to ping the server from these desktops and I am able to connect from others that I have the application installed on. I have emailed you previously on this issue and you instructed me to delete the contact.txt file on the desktop and reconnect, which worked on the initial desktop. It does not seem to be working with any of the others I am experiencing the problem with. Do you have any other suggestions?

This is weird. The server does not differentiate which client it is talking with. What is the difference between the desktop that works and those that don’t? How about the contact.txt file on the server? Anything special?

The problem is solved. It is the file and folder permission we setup on the client computer.

Posted in Appointment Reminder, General |

Autodialer using USB voice modem

> I bought a usb modem by zoom and it is a voice modem. how do i get Voicent to recognize it. i need to use this modem because i have a laptop that will be used. the driver shows up as usb conextant the people at zoom said that is the right driver and the usb 3095 is there latest modem. how much are the modems you sell and do you offer usb modems if we cant get this one to work

The Zoom 3095 does not have a driver that supports voice capability well. However, zoom 2985 USB is the one we recommend.

You also have another choice with our release 6. You can use Skype. No modem is needed. For more details, please see Voicent and Skype

Posted in Agent Dialer, Auto Dialer, Installation, Skype, Voice Modem |