Autodialer using multiple call lists

Posted on January 29, 2008 | By Voicent News

I have 2 lines of Broadcastbyphone and wondering how to create 2 different call list?

At the same time can I set different options (such as press 1 to repeat for line 1 & press 1 for call transfer for line 2) respectively?

Creating call list does not depend on how many phone lines you are using. Even you have a single line system, you can create as many call list as you wish. A call list for BroadcastByPhone autodialer is simply a Windows file.

Each call list can have its own designed message. So for call list 1 you can have message 1 and call list 2 have message 2. So in message 1 you can set press 1 for repeat, and in message 2 use press 1 for call transfer.

However, you cannot designate a call list with a particular phone line, i.e., you cannot set call list 1 only use line 1. If your system use 2 phone lines, call list 1 will be using line 1 and line 2. If you launch call list 1 and call list 2 at the same time, both will compete for available phone lines.

Posted in Auto Dialer |

Test Autodialer using shareware

Posted on January 21, 2008 | By Voicent News

I tested the software to consider a purchase. It makes calls but doesn\’t play selected wav file. It does play the “Thank you for selecting” message though. We have a Zoom 3025 voice modem installed.

What are the exact steps for the broadcast? Any error message?

I figured out the problem, felt kind of silly when I did. Something I had read made me think my message played first and then the ad. I was hanging up too soon was why I didn’t hear my recorded message. It works. It makes perfect sense that the ad would play first, now that I think about it. We will be purchasing the software.

Posted in Appointment Reminder, Auto Dialer, Installation |

Gateway Tutorial and Tomcat

Posted on January 16, 2008 | By Voicent News

I am trying to run the “Callnow” application from your “Gateway tutorial” and I am receiving a “Tomcat” error message (see attachment). Do you know why I am receiving this error?

Also please explain how the following url is resolved:

http://localhost:8155/ocall/callreqHandler.jsp

localhost = machine name… How do I find out what my machine name is?
ocall – Is this a directory? If so, what is the complete path?
callreqHandler.jsp – I did a search and could not find this file on my system… where does this file reside?

A tomcat JSP server is embedded in Voicent Gateway, and all these questions are related to the usage of Tomcat. Briefly,

ocall: is the tomcat application name
localhost: or any computer name or IP address of the computer
8155: is the tomcat app port
callrequestHandler.jsp is just a name, it will be mapped to a java class
The path resolution is done by the Tomcat server.

These concepts are not easily explained without going through some basic Tomcat/JSP Container document. For application deployment and path resolution, please see:

http://tomcat.apache.org/tomcat-4.1-doc/manager-howto.html

For the embedded Tomcat, the configuration dir is:
C:\Program Files\Voicent\Gateway\conf

One of the app.conf file is for call now sample. It is read when Tomcat starts.