The following bug is fixed in release 5.4.2.
Auto Reminder: On some computers, the font for appointment is too small to read when printing daily calendar.
The default font for calendar print is changed in release 5.4.2.
Appointment reminder print font
Posted in Appointment Reminder
Auto dialer does not need dedicated phone line
do I need a dedicated phone line for this software or not? which means whether I need to connect to a phone line all the time. After the reminder call is scheduled, can I un-plug (disconnect) the phone line from Voicent modem? ’cause the rest of the time I need to use the same phone line to make/receive phone calls
You do not need a dedicated phone line. It can be shared with your regular phone or fax machine.
You also do not need to unplug the phone line. The modem has a PHONE jack which you can use to connect to a regular phone. If the modem is not making phone calls, you can use your regular telephone as usual. On the other hand, if you are using the phone line, and the modem tries to make an outbound call, the system will get a “line occupied” message.
You can also set the allowed outbound call time from Voicent gateway.
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, General, Installation
Control from a remote Linux computer
We are cordially considering your product as a solution for our need of a notification mechanism that can send telephone alerts to our customers when their sensors go out of range. Our product runs on Linux and needs to be able to drive the notification software programmatically. Can your products be driven programmatically? Can they be invoked remotely from Linux? Your insight into these unknowns is greatly appreciated.
Yes, Voicent products can be driven from a remote computer. All Voicent products use the standard HTTP protocol for remote communication, so they are programming language independent and machine OS independent. For example, you can launch an alert telephone call by sending a HTTP request from your Linux computer to a Voicent program on a Windows computer.
You also have two choices of interfacing with Voicent products.
1). First, you can interface with Voicent Gateway, which is a Standard based VoiceXML gateway
This is a lower level interface that requires you to write VoiceXML files to control the phone interactions. For samples, tutorials, and developer document, please see Voicent Developer Network page. We also have samples in different programming languages, such as C++, Java, Perl, PHP, Visual Basic, etc.
However, you can get Voicent IVR Studio to simply your development effort. IVR Studio is a GUI tool help you to create interactive phone applications. With IVR Studio, all you need to do is point and click to create your voice application. No low level VoiceXML knowledge is required.
2). Second, you can interface with Voicent AutoReminder
This is a higher level interface. Through its HTTP interface, you can send a call request, fetch the call status and confirmation status, and delete call request. For more details, please also see Voicent Developer Network page.
Finally, you can download the software and give it a try with all these API interfaces.