Broadcast By Email: Test SMTP Connection

Posted on September 5, 2007 | By Voicent News

When using an external SMTP server, it is helpful to test whether your computer can connect to the SMTP email server or not.

To fight SPAM, many ISPs block the default port 25 and use port 587 instead. They might also block any connection from outside of their network. Some ISP uses port 80 also. Please contact your service provider for more details.

To test the connection, click the Windows Start button, select Run…, then type in the following command: telnet 25.

Please replace with your actual SMTP server name (without the <>)

If your ISP is blocking port 25, you should try to other port such as 587. Check with your ISP for more details on SMTP port blocking.

The telnet window should look like the following. If connected, you can type in HELO followed by the return key, the server will reply. That means you are connected.

If you cannot connect, that means your computer cannot connect to the SMTP server. There are different reasons for this problem. You should contact your ISP for technical support. Without the connection, Broadcast By Email cannot send emails.

Posted in BroadcastByEmail |

Call transfer popup screen line number display

Posted on September 5, 2007 | By Voicent News

The Voicent program would have the wrong phone line (and subsequently the wrong prospects name pop up) when dialing

The line number is actually from Microsoft Windows Operating system. It is the order that the modems are recognized. The order is fixed and will not change from reboot to reboot. Voicent Software merely use the same order provided by Windows OS.

One important thing about the modem ordering (phone line ordering) is that is is not necessary related to the PCI slots ordering. Based on the Windows ordering, the top PCI slot might not be the first modem. If it is recognized as modem #2, then Voicent will display Line 2 in the popup window.

The best thing to do is to make a few test calls to yourself. Once you figure out the line numbering, then you should label your telephone or line. For example, put a sticker on your telephone with the correct line number.

You could also try to reinstall modem in order to affect the line ordering.

Posted in Agent Dialer, Auto Dialer, Gateway, Installation |

Enterprise Edition Autodialer and Windows RDP

Posted on August 30, 2007 | By Voicent News

Your Enterprise Edition audodialer offers remote access, but it seems I can get the same functionality using Windows Romote Desktop (RDP). What is the difference?

The Enterprise Edition offers true client and server computing, which offers the following advantages:

1. All files are maintained in the local computer. Your call list, audio files, and even result files (call recording files) are all maintained in the local computer. When using Windows RDP, the recorded audio file is saved on the remote (dialing) computer. You cannot click and listen to it because you have to change the audio settings in order for audio to work for the automatic dialer. Please see autodialer audio settings and windows RDP

2. When you have multiple users, under Windows RDP, you either share a single user account or create different user accounts on the remote computer (dialing computer). Either option is not desireable in a corporate environment.

Posted in Auto Dialer |