The system is working but how do i add the call list
Easy, the same way as you would create a new Windows file. Details please see:
Click the program Help menu, then select Product Walkthrough…, the choose “Create Call List”.
To create another call list, just save the current call list. Choose File > New from the program main menu.
I have the professional 4 line broadcast by phone. I was wondering something. When my autodailer is calling people, and someone picks up the phone, can I automatically have the call transferred to my cell phone. If so, how do I set that up. Also, if all 4 lines are making telephone calls at the same time, is there any way the call be transferred to 4 different cell phone’s if they are all answered by people at the same time?
Yes, it is possible but may not be practical. When a person picks up a call from autodialer,
1). if autodialer plays a pre-recorded message, it can ask the person to press a key to transfer the call to a live person. Once autodialer detects the call transfer key, it will dial the call transfer sequence, and wait the call to be connected. This is the normal call transfer sequence for autodialer. To set it up, just go to Voicent Gateway > Setup > Call Transfer.
And yes, you can have a list of phone numbers for call transfers. Voicent Gateway will transfer the calls to each number in the same order.
2). if autodialer does not play a pre-recorded message, and it goes ahead with the call transfer sequence, during this time, the person will hear nothing for several seconds, he might just hang up the phone. In most situations, this is not practical.
However, you could simulate call transfer using same line call transfer. That is acutally what predictive dialer (Voicent AgentDialer) does. When a live person answers a call, an alert window will pop up on your computer (playing a telephone ring over your computer speaker also). You can then just pickup the phone and talk to that person. In this case, there will not be delay, and the person will not know that the call is made by a computer. He or she hears the phone ring, pick up the phone, says hello, and then hears your voice. One requirement is that you have to sit in front of the computer.
Last question, when I use the generate list feature, how can I put in the area code.
Just put the area code in the prefix.
Thank you so much. Keep up the good work. I’m am very impressed with your products and will likely buy more in the months and years to come.
Thank you for the encouragement.
My computer does not recognize the second modem. What should I do
Right mouse click on My Computer icon, select Hardware tab, then click Device manager button.
1). Take a look if there are any unrecognized devices. If you do, it islikely to modem. Right mouse click on the device, select update drivers.
Or if you do not have unrecognized device, but have the modem listed under the modems category. You need to make sure the driver is correct.
From the Hardware Update Wizard, choose “No, not this time” in the first page, click Next. Choose “Install from a list or specific location”. Click Next. Choose “Search for the best driver in these locations”, click the Browse button. Select the location that you have the modem driver installed. (It could be C:\Program Files\Zoom\XP)
This will force the system to use the specified driver for the device.
2). If no modem is recognized by your system, please make sure the modem is firmly plugged into the PCI slot. Also try the following to force Windows to recognize new device.
2.1). remove the unrecognized modem
2.2). reboot the system
2.3). shutdown the computer
2.4). install the modem again
It is possible that the PCI slot is not working, especially for old computers.