Adding Pause in Text-to-Speech generated voice

Question:

I would like to insert a pause into my text message, I would like to have the following

“General Alarm [pause X seconds] General Alarm”

If I put in a full stop or comma I get a small break (punctuation), however if I put in multiple commas or full stops the system pronounces ‘dot’ or ‘comma’

Is there a way of adding into the string the desired pause?

Answer:

You are almost there. Just insert space between the ‘dot’ will do if you are using TTS Paul or TTS kate.

Posted in Appointment Reminder, Auto Dialer, Developer, Gateway |

Block caller ID when using automatic dialer and predictive dialer

Question:

How do I block my phone number from caller ID when using Agent Dialer (Predictive dialer) and Broadcast-By-Phone autodialer?

Answer:

1). Most phone companies will allow you to block the caller ID for the phone line you are using. If you choose this option, any phone call from that line will not show caller ID. Please contact your phone company for details.

2). Most phone companies will also allow you to block caller ID on a per call basis. For example, you can dial “*67″ before the actual phone number to block the caller ID for that call. You can enter this as part of your phone number in the BroadcastByPhone autodialer spreadsheet window, such as “*67 (123) 456-7890″.

If you want to do that for all your phone calls, you can enter the prefix *67 in the dialing rule window of Voicent Gateway. Please click on the Voicent Gateway icon, select Setup, then select Options…, then select “Dial *** for outside line”, enter *67 in the box.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer |

Web Integration with Voicent Programs

Question:

I am a volunteer for a Little League and am trying to put together a game reminder application (on a volunteer basis). I would like to know how to use the Broadcast By Phone application. I have built a web application that handles registration and would like to add this to the functionality.

How can I send a simple HTTP post to the application to fire off the app to convert a line of text to speach, call a number and leave a message. It looks like the application can handle this, but since I am a novice programmer (and Dentist) I need help with the construction of this Post. Can you show me how to do this?

Answer:

1). To launch the BroadcastByPhone autodialer program, you can use command line. That means the program and your web server has to be on a same machine. Please see BroadcastByPhone auto dialer command line interface

2). If the program and web server are on different machines, you cannot invoke BroadcastByPhone directly through command line. But you should able to make outbound phone calls through HTTP interface, since Voicent Gateway contains a builtin web server.

You should be able to do what you want through Voicent Gateway Simple Call Interface

You do not even need to compose a HTTP request. You just need to call one of the functions listed.

Posted in Appointment Reminder, Auto Dialer, Developer, Gateway |