Transfer license to another machine

Posted on September 8, 2006 | By Voicent News

Starting from release 7, Voicent starts to use online license key, which can be transferred to a different computer. Please follow these steps to transfer your license key to a different computer:

1. Download and install the software on your new computer
2. Pay the processing fee of $50 per line by clicking button here:
3. Request your new license by selecting Help > Request Product License… from the program main menu. Please fill in the order number you get from step 2
4. Wait your license email and install the new license. You old license key will be disabled.

For obsolete releases (releases that are more than 2 years old), license key cannot be transferred. You must upgrade

Posted in General |

Sending Start VXML file to gateway

Posted on September 8, 2006 | By Voicent News

Question:

I am trying to send a starting vxml file through the web interface. Is this somehow being overwritten by your “demo mode” forcing the demo message to be the starting VXML file?
Why cant I access the gateway without the autoreminer open? Doesn’t the gateway have a built in web server? Do I have to use the webserver attached to the autoreminder?

Answer:

1. The demo message is built into the product. It is independent of your starting VoiceXML file. So it will play the message always if you do not have a non-shareware license installed.

2. You should be able to access the gateway without AutoReminder. AutoReminder, BroadcastByPhone, and AgentDialer are all gateway applications. In this regard, it is the same as any application you developped.

3. Yes, the gateway has a builtin webserver (Tomcat). AutoReminder also has a simplified HTTP server builtin. You can interface with either one of them. Since the gateway is running as a Windows service, you should be able to access it anytime as long as your machine is on and the gateway is not stopped by you. Even if your AutoReminder is closed, you should be able to access the gateway web server.

To access the AutoReminder web server, you do need to have the program open.

To learn more about the gateway interface, please see the online tutorials.

Posted in Appointment Reminder, Developer, Gateway |

Voicent Gateway call status string

Posted on September 5, 2006 | By Voicent News

If you directly interface with Voicent Gateway, you might need to interpret the status string from the gateway. These strings should be quite stable but is not guaranteed to be the same from released to release. If you do not have the gateway client library (only available if you have the developer subscription), you can parse these strings yourself.

Here is the current list of call status and reason strings.

Main Status (very stable):

“failed” : failed
“made” : either human pickup and answering machine
“pending” : call is still in the queue
“retry” : call will retry

minor status string (5.0.0 release or later, additional message string not that stable):

“Service Not available” : e.g. cannot get starting vxml file
“Service Error” : e.g. web server down
“Answering machine force disconnect”: auto disconnect answering machine based on option
“Call did not go through”: no answer, max ring reached etc
“Answering machine no beep detected” : fail based on option

“Line occupied” : could not get a line with dial tone
“Line disconnected” : line disconnected by either party before message playing
“Transfer noanswer (call Dropped)” : no answer for transferred call
“Line Busy” : line busy tone
“No Answer” : no one answers the call

“Call succeeded”
“Message left on answering machine”

Posted in Developer, Gateway |