On Premise Software Help Resource : Help TopicsRecord Initial Dialing

Turning on Record Initial Dialing on Voicent Gateway can be very helpful for troubleshooting. Once it is turned on, Voicent Gateway records the audio on the phone line from the time it dials, till the time it starts to play message. The recorded audio is basically what the modem hears on the phone line.

To turn on the Record Initial Dialing feature of Voicent Gateway, select the Help > Record Initial Dialing from the gateway main menu.

If the audio file records the whole answering machine message and the beep, that usually means the system has detected the answering machine and the beep. The message will be play right after the system stops the audio recording. If the audio file records a hello voice, which usually means the system has detected a live human pickup.

The audio files are saved under C:\Program Files\Voicent\Gateway\work\telcache. They are named as pickup_*.wav. If you hear a lot of background noise in these files, then your Voicent program might not work reliably. It is also helpful to attach these files to your email when contacting support.

You can use Windows Explore to find these files. Just click on the My Computer icon on your Windows Desktop, then select Local Disk (C:), then select folder Program Files, then select Voicent and then Gateway folder.

On Premise Software Help Resource : Help TopicsTelephone Recording

The easiest way to record your audio message is by using the phone recording feature. To start, select Telephone recording under the Operation main menu.

From the telephone recording window, enter the telephone number, such as your cell phone number. Click Call Now to start. The system will place a call to the phone number entered; answer the call and follow the voice prompt to record your message.

The advantage of telephone recording is that it automatically saves the audio file in the required telephony format. It also allows anyone anywhere to record the message for you.

On Premise Software Help Resource : Help TopicsOutbound Options

These options are used for applications that use the gateway to make outbound calls

Dialing Rules

Dialing rules are applies to the phone number to be dialed. If nothing is set, the phone number will be dialed exactly as entered.

Add 1 for 10 digit numbers: automatically add for for long distance number. Some place in the US use 10 digits for local number also.

Remove area code for local calls: automatically remove the area code if it matches the area code in the license. You can find the area code in the gateway main window.

Dial for outside line: automatically insert the dialing prefix for outside line in office environment. This option can also be used for setting dialing prefix like *67 for blocking caller ID.

Hang up

The computer hangs up the call as soon as the modem is disconnected from the line. However, most phone services require a few seconds before the line is cleared for the next phone call. The recommended setting is 10 seconds. But you can experiment with any number larger than 5 seconds.

Call Interval

This is usually used for slow down the phone call. Some unlimited long distance phone services, especially VOIP services, require you not continuously calling with an automatic dialing system.

Allowed Time for Outbound Calls

You can block certain time for outbound calls. The most frequent use of this feature is for AutoReminder users to make sure the system does not call people in the middle of the night.