Autodialer call status

“Line disconnected” means the system detected that the phone line is disconnected
(the other side hangup, modem drop call, etc) before message playing.

“Line occupied” means the phone line the modem trying to call is in use.

“Line busy” means the phone number the system is calling is busy.

“No answer” means the no one answers the call. There is no answering machine or voice mail either.

“call succeeded but with no confirmation” means that call get through, but the person answers the call does not press any confirmation key. He might hang up the phone in the middle of the message.

“auto disconnect after x rings” means the system disconnect the call after the maximum rings are reached.

Posted in Agent Dialer, Appointment Reminder, Auto Dialer |

Predictive dialing

Question:
I am in real estate. As I make many phone calls a day I find that most are answered by an
answering device of some type. I use a propriatary contact management software and can not go around it.
What I need is either a software program or stand alone device that will allow me to place a
telephone call and talk with the individual if they answer and if not be able to push a key/button to
play a recorded message that I have prerecorded.

Does your software allow this?

Answer:

Yes, Agent Dialer does exactly as your requirement.

Posted in Agent Dialer, General |

automatic call back

Question:

Does the software automaticaly call back if the person does not pick up the phone the first time
around?

Answer:

It depends. If a message is left on voice mail or answering machine, the system will not
call back. But if there is “no answer” or “line busy”, the system will can again. The
number of the re-call can be set by the user.

Posted in Appointment Reminder, Auto Dialer, General |