There are many benefits obtained in using appointment reminders to remind both you and your clients of upcoming appointments, surely benefits for both you and for your clients.

1) It reduces no-shows:

Every wasted appointment represents money not earned. To an extent, even a comparatively low no-show rate when reasoned out over a year can make a significant hollow in your annual revenues.

Say for example, if you bill $30 per appointment for your service or provision and you have a low no-show rate of only one per day. That will sum up to $150 per week or relatively $7800 per year.

Another one, an advisor earning $300 per appointment, with a typical of 3 no-shows per day will $234,000 per year. Now that’s a great number.

Quite expectedly, the rates of no-shows differs depending on what industry or market you are in, stuffs like private medical appointment which are very popular are often running above and below 30%.

Voicent Auto Reminder can deliver personalized message or call to a phone of any person. Best of all, there is no need for human intervention to do the call on the scheduled day.

2) It helps deploy resources effectively

Voicent Auto Reminder provides client contact management. Therefore it enables your customers to respond to reminder messages or calls to indicate confirmation or cancellation of an appointment.  Wow! That would mean you can see in advance if ever someone decided to cancel or reschedule their appointments. In turn, it helps you to organize your staff and resources such as rooms and equipment more effectively.

3) It can reduce waiting lists

With this in mind, knowing in advance who has cancelled an appointment allows replace those who cancelled their appointment with another within that day. This benefits you reduce waiting list and organize your time more effectively.  You also gain customer satisfaction.

4) It helps your clients organized too

One main reason for missing appointments is that the person that needs to attend the appointment simply forgot. Appointment reminder of Voicent helps your customer stay organized too, creating a personalized message a few days before an appointment would be much appreciated by your customer. At times you have developed a good environment with your customer; if they forget an appointment they can be embarrassed.  Customers now tend to look for another providers rather than facing the embarrassment of their no-show.  Using Voicent appointment reminder software makes it easy for customers to keep their appointments.

CRM (Customer Relations Management) Technology was previously thought to only be relevant for enterprises, but has now been on the rise in terms of being used by small and medium businesses across industries. Right now even small companies are starting to see the importance of using this to handle interactions between clients, customers and prospects.

Cloud or SaaS-based technology are starting to be hugely popular with businesses that are starting to grow, that being the fact that alleviate the problems that comes with installing and upgrading infrastructure to keep up with the ever changing demands.

As you decide on your options, you’ll need to keep in mind what’s the best way to hit your company’s marketing, business and sales needs as it grows. Here are some of the features small and medium business should look into in terms of CRM:

1. Access all of your needs in one big centralized solution

It can be a tough task to enter, track and update contact and customer information, more so if      those are store in disparate systems. The correct solution delivers all of your business needs to    track and manage contacts and interactions while at the same time making it easy for the        managers to     keep their mind around the pulse of all the activities.

2. Managing Customer Life Cycle

For you and your customers to get the most out of it you will need a solution that can help you             manage relations over a long span of time. Making it easy to keep in touch and interact with             customers, that’s what the best CRM should offer.

3. Gain more capabilities on the go

A solution that runs in the cloud and can keep up with your business, without the need to install,             maintain and upgrade hardware and software while giving you entry to a lot of applications and             features, that’s what you need to look for.

4. Finding the correct customer without the hassle

The best solution will help you find new prospects and companies that map your standards,             unveil relationships between different companies and give suitable information about contacts.     With fast access to contact information, getting in touch with prospect customers is just as easy             as pressing a button.

A lot of small and medium businesses are starting to get into SaaS-based CRM technology to answer their needs not only now but also in the future. Not all solutions are created the same. By finding the right solution to answer their unique needs, they can set themselves on the great path to success.

From what used to be just a “good to have” capability has now transformed into a tool that most companies need to have – that’s what Customer Relatiaonship Management software has become. It has been seen that not all companies who implemented CRM software solutions have received all the benefits promised to them.

Improving the quality and efficiency of their marketing process, reduce the hassle of getting and keeping customers and finally getting to develop the profitability of the company is what most companies who launched CRM software dream of.

But the big question is why are there companies that are unable to get all the benefits from their CRM solutions?

The intricacy of these solutions can prove to discourage even most experienced users. Originally this kind of software only focused on managing and recording interaction with your customers but now that has changed since one can now track deals and manage the sales force. A lot of users got confused due to the fact that what was once known only as a communication management tool has now become this complex. Therefore making most of it’s users daunted by how intricate this has become.

It also did not produce the expected improvement in customer satisfaction. Customers tend to look for an experience that the system is not yet able to provide. Also there are some security and privacy matters to look into.

If the solution is intended to be used fruitfully then one must be able to convince the senior management that their support – for the funds for the project – is important and also they must realize that changes need to happen not only in the business practices and culture but also in the very organization of the company itself.

Before when these kinds of solutions and software were being developed they were a bit intimidating and complex to say the least; the return of investment is different from company to company and in a lot if cases, the installation did not deliver even the minimum level of expected gain.

As of today, modern CRM solutions are starting to be more direct and easier to use. Also a lot of today’s solutions are cloud based making acquiring these types of solutions much much more cheaper and costs can increase incrementally as more modules are used. Affordability has definitely improved. We can easily say that the situation has changed drastically since those early versions.