Businesses are constantly looking for ways to improve productivity and efficiency to encourage growth and increase profits. One specific area that is often overlooked is a business’s choice of auto dialer software. Most of the business nowadays has been adopting autodialing system because of the range of advanced features available at a lower cost than the old-fashioned way of collating phone numbers in big old books.

Combining computer and human inputs into one, efficient and easy to manage automatic dialing system can save your business thousands of dollars and countless hours that would have been spent on a traditional system. By moving to this system, businesses can spend less time worrying about the calls that can be made in a day and focus more about their primary intention. Here are the things that be brought to your business once you move into an auto dialer:

Cutting Cost

Moving to this system not only save you time but it will also save you money on paying the manpower involve in collecting phone numbers. Most of them come with a wide array of functionality – such as doing triage over a specific number of customers, collating customer’s phone number & managing productivity.

Business continuity

With this system, nobody in the company needs to worry about the flow of work. Everything is set and it is done automatically. It will also carry out task to ensure that there will be no dead air during the working hours.

It fits every business  – big or small

Most of the auto dialer system comes with the standard features such as  automated dialing with a single click, Interactive touch tone response, and Detects human pick up, answering machine, busy, no answer, disconnected line, there are also a range of additional enterprise-level features that can be beneficial to smaller businesses. With incredible scalability, you can dial thousands of simultaneous calls from a single, ordinary computer – which can make your business appear larger and well-equipped to their clients.

Computer response manager integration

The ability to integrate CRM applications with your auto dialer is a major bonus for businesses of all sizes. CRM applications holds your client information and having that data at your fingertips during the communications process can create stronger client connections and could lead to improved customer satisfaction. Auto dialer integration will enable you to place phone calls directly from you CRM dashboard, thus saving you time and streamlining the business processes.

Now have you ever wonder what the difference between an auto dialer and a predictive dialer? Can’t keep your automated calls and your outbound IVRs straight?  A lot of businessmen especially new to entrepreneurship got confused with the two.

If you search on google you will find “auto dialer” as;  “a software that automatically dials telephone numbers”, “configured to leave messages for people on answering machines, receive recorded responses or dial telephone numbers for an operator”.  But in general auto dialers are extensively used in telemarketing and customer support.

There are a lot of terms and ideas being brought up on the internet. About the only thing they all have in common is that they involve automatically dialing a list of phone numbers from a given database. Software at Voicent, BroadcastByPhone is an auto-dialer that uses your computer to deliver personal calls or leave answering machine messages in your own voice or a computer-generated voice.

If you think auto dialer is inexplicit, tenuous phrase relating to anything that has something to do about automatically dialing phone number, then what are good examples of auto dialer to define it? One good thing is “Voice broadcasting”.  In Voicent, voice broadcasting is one feature in which a pre-recorded message is played when somebody answers the phone or left with an answering machine.  You can transfer, leave a message or confirm with Voicent BroadcastByPhone.  Voice broadcasting messages are sometimes called robo calls. Here in Voicent you can easily broadcast a message with a “press 1”. They are more what is called a robo surveys. Such gathering of information from pressing keys or buttons is called Interactive Voice Respone or IVR.

Voicent BroadcastByPhone uses the term “auto dialer” for live call transfer to any phone.  If you are thinking about your message recipients wanted to speak to specific someone immediately, then you are right!  You can press a number and get transferred to a live operator or leave a message for you with it interactive touch tone responses (pressing 1, 2 …) or even in voice activated command or response capabilities.

Another term that confuses with auto dialer is “predictive dialer” a most common term used for live phone calls.  A more distinct definition for it is that a predictive dialer uses treal-time analysis to conclude the best time to make calls.

Summary

• Auto dialer: software that automatically dials phone numbers from a database
• Voice broadcasting: when somebody answers, play a message
• Predictive dialer: when somebody responses, associate them to a live person, and use real-time analysis to determine when to dial again

This is not an exhaustive list, but it touches on some of the most common terms and hopefully provides some clarification.

Calling your customers is not a fresh to everyone. Outbound calling, auto dialer and telemarketing have been with us for some time. What is new about auto dialer is that leading companies are discovering the strategic business value of comprehensive approaches to active customers.

To anyone new or haven’t heard of auto dialer, what is an auto dialer and why do you need one? If you own a company, does your sales personnel idle away, whereas it could-be productive precious hours in dialing dull unresponsive calls? Are they still struggling with manual dialing to contact customers? Well then you are the one who needs an auto dialer software. It is a blessing in true sense of its foundation which will help you in leveraging customer and product information from across the enterprise to reach out to customers with personalized service messages and sales offers to cement and grow profitable relationships.

Auto dialer is a software or an electronic device that automatically and also simultaneously dials the telephone numbers of different customers as saved in the file. Once the call has been answered, the auto dialer either plays a recorded message or connects the call to a live person. Auto dialing system are equally useful for inbound calling, outbound calling or for both as in blended environment.

Broadcast By Phone Auto Dialer

Voicent’s auto dialer software is an auto-dialer that uses your computer to deliver personal calls or leave answering machine messages in your own voice or a computer-generated voice.  One good benefit of this software is affordability roots from the idea that you buy it once and own it for life. There are no additional monthly or per-call fees to pay!

It includes features like live-call transfer, automated messages, touch-tone opt-out options and an easy-to-use, Excel-like interface.

Very easy to use! You can broadcast a message with a “Press 1″ to transfer, leave a message, or confirm.  Automated dialing with a single click!  Wait there’s more, due to its scalability; it can dial thousands of simultaneous calls from a single, ordinary computer.  And it comes with interactive tone responses or even voice-activated command and response capabilities.  With over 10 years of development into Voicent’s software, it works for the easiest scenarios, as well as the more advanced.

Has built in do not call list scrubbing (Check Federal Do Not Call List); with it you’ll never get a fine! The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home.

Moreover you can personalize broadcasts like greeting contacts by their name or other personal information – the Built-in Text-to-speech.  It also includes an optional Multilingual Text-to-Speech for customizing each phone call.