Voicent reseller program

Posted on October 24, 2014 | By Voicent Info

We have recently initiated the request to become a reseller of your product, currently we use the Alcatel-Lucent solutions for telephony , but we would like to increase the level of services offered thanks to your product (IVR Studio). We would like to know if there is a way to have support for the first configuration or the documentation. Secondly, we would like to know the discounts dedicated to Reseller.

Answer:
Currently, we can offer you the support for the first configuration and the documentation that helps you to configure the system. Please let us know what type of support you would need, or the documentation that can help you. We will provide them.

Secondly, the initial purchase does offer discount. After the initial purchase, the discount will be granted for at 30% of the sales price if you sell the 2-8 licenses of identical product, and 50% of the sales price if you sell 9+ licenses of identical product within one calendar quarter.

Posted in Gateway, General, Installation, Product Usage | Tagged

Voicent Broadcast By Phone auto dialer with Vonage

Posted on October 23, 2014 | By Voicent Info

We are interested in your auto-dialer. We will be contracting with Vonage for VoIP service. We have two phone lines on our Charter cable phone account that can make outgoing calls. Neither are dedicated, so they Could have an unscheduled incoming call at the same time with an outgoing call. 1. How does that work?
2. Your system requirements explains that trying to dial 100+ calls at once has to be done with a very upgraded computer service, e.g multiple Intel Xeon processors, etc. Can we stagger the outgoing number of calls by a certain number of minutes so that our computer does not have to be so powerful? 3. We may want a dialing event to be initiated from an alternate outside computer (in case the office is closed or on a weekend). How difficult is this? Thank you for your help.

Answer:

If you have Vonage VoIP service, all you need is to purchase Voicent auto dialer BroadcastByPhone software and connect with Vonage VoIP account. You do not need dedicated service. If you have two lines, you can use one line to make outbound calls and another to receive incoming call.

You can start with one line system that makes one call at a time. Any Window based PC, a desktop or a laptop will be able to do it. You do not need multiple Intel Xeon processors for a single channel system.

If you want to dial from alternate computers with single software license, you can purchase enterprise edition of the software, where you can initiate calls from multiple computers at the same time, using Voicent Dashboard.

Voicent BroadcastByPhone software is very easy to use. For detailed product information, including product demo, feature listing and pricing, please see

http://voicent.com/autodialers.php

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Posted on October 23, 2014 | By Voicent Info

I recently downloaded the demo suite to try BroadcastByPhone. After successfully getting it configured locally to work with our VOIP system and testing calls both internally and externally, I have a few questions before proceeding.

One thing I noticed during the demo was some lag in the call rolling and a very noticeable slowdown in the recording playback at times. Is that known behavior, a demo limitation, or something else?

To confirm, when ordering and selecting the number of channels, that designates the number of simultaneous calls the system can place at once? Is there any impact to the resources needed by the host system as the call load scales higher?

Finally, the Enterprise Edition features remote login to start a campaign. How does that work from a technical standpoint? Just curious if it is a web interface, remote desktop session, or something similar.

Answer:

The slowdown time can be related to multiple factors. For demo version, it can be longer delay due to the Voicent trial message play. It can also be caused by your computer power or internet speed.

Yes, when ordering and selecting the number of channels, that designates the number of simultaneous calls the system can place at once. The impact to the resources needed by the host system as the call load scales higher is fairly small if you just purchase a small number of channels (less than 20). If you use more than 100+ channels, then the impact would be noticeable.

The Enterprise Edition features remote log-in to start a campaign. From technical standpoint, the remote use just need to download the Voicent Dashboard, connect to the server computer and operate from the Dashboard.

Posted in Auto Dialer, General | Tagged , , ,