Designate meaning for touch tone key

Question:

How do I know whether to set my message as pressing 1 or 2 to be connected to loan officer or be removed from list?

The designation of pressing 1 or 2 is defined by the user. When you design your message using Message Designer, you can set “press 1″ or any other digit for “call transfer”, and set “press 2″ for user defined meaning “remove from list”. More details, please see the program help or product walkthrough from the Help menu.