Autodialing from web server

I am looking for a solution for the following . We recieve telephone numbers and a persons details in web page format. I am looking to aut dial these phone number and have the webpage appear in front of the tele sales person. I am lloking for a solution to intergtrate with my we bsite we have our own web developers

This should be pretty easy to do. Once a web page is filled out, simply call Voicent BroadcastByPhone using its command line interface. The detailed steps are as follows:

Prepare the call message and call list

1. First, use BroadcastByPhone autodialer to create an empty call list, add columns that corresponds to your web form. For example, if your web form has a field called “Age”, then add a column to the BBP spreadsheet. Let say we save this empty call list file as: C:\my customers\autodialer.voc. This basically serves as a template.

2. Use BroadcastByPhone’s Message Designer to design a call message. You should include a confirmation item for call transfer. You can say something like the following in your phone message: “Thank you for filling out our online contact form. … Press one to talk to one of our representatives.”

From the autodialer.voc file, select Broadcast > Select Message, the choose the message ID you just created.

You only need to do the above two items once.

Web server integration

1. Once a form is submtted, from the form handler, create a CVS file containing the form information, such as name, phone number, and other information. Save the CVS file, such as customer.csv.

2. Invoke BroadcastByPhone autodialer using the following command:

vcast.exe “C:\my customers\autodialer.voc” -startnow -import customer.csv

Click the following link to see details of the autodialer command line interface.

That’s it. When a call is answered, and the callee presses one, the call will be transferred to your sales rep. The sales rep’s computer will ring and the screen popup window will display all the form information (the columns you added to the call list)

Installation and configuration

You will need to have BroadcastByPhone autodialer Enterprise Edition.

Install BradcastByPhone on the web server computer or a different computer. The above section assumes you are using the same computer. If you install it on a different computer, then you will need a method to invoke the BBP command line on a different computer. Open Voicent Gateway, select Setup &gt Options > Call Transfer, and make sure the call transfer mode is use screen popup

Install Voicent RemoteAgent software on every sales rep’s computer.