Broadcast by Email track opened email

We have bought broadcast by email recently and have been trying to configure it to work. Most of the setting looks fine but i have not been able to make Tracing work. I have done all the things mentioned on your website regarding setting it up. So Enable open tracing button has been cofigured and Test works on it as we get “TEST Successful” message back. But we have not been able to manage to check the number / emails that have been opened. When we press “Update Open Statistics” all it does it bring a screen for split second and than nothing happens.

You might have a short list and the update is done in a second.

To further test your settings, please do the following:

1). Use Broadcast By Email to send yourself an email, please make sure the Open Email Tracking is checked. The item is listed under program main menu Broadcast > Enable Email Tracking.

2). When you receive the email, open it and try to view the HTML source and make sure the pixel tag is in the email. The pixel tag should have the following format:
<img src=”http://mywebsite.com/getimage.php?eid=unique_email_id”>

Please notice the tracking email id. That is unique for the email.

3). You should be able to take a look at your database to see if the open count has been updated or not.

4). Then check the following URL:

http://mywebsite.com/getopen.php?eid=list_of_comma_separated_eids

This is exactly how the Broadcast By Email checks your database.

5). Test the open tracking in Broadcast By Email. The status should contain the opened information.