Gateway will not start

I purchased the broadcastby phone yesterday. I’ve installed everything on a Windows 2003 server. The Gateway had started at one time, but now it fails to start. The windows service starts but the vgate in the task bar fails to start. How can I go about finding why the gateway will not start?

If you see gateway icon on the Windows taskbar, then click on it to open it up. (You may need to wait for a while before the gateway menu is operational) You should see which component it fails to start. There is usually a link below to indicate the error. Click on the link will lead you to the Help file related to the problem.

If you do not see the gateway icon, go to the following folder:
C:\Program Files\Voicent\Gateway\logs

Take a look at the error message or send the logs to Voicent support.