Author Archives: Voicent Info
Hosted Simplicity Coming Soon
One of the difficult tasks involved with owning your own dialer is that you will have to maintain a Windows based computer to operate the service. This opens up an oppurtunity to offer a new approach to Voicent Sofware, and … Continue reading
Posted in General
Tagged Auto Dialer, dialer software, phone dialer, predictive dialer
Connecting an Agent to the Predictive Dialer
hi, i just purchased your software and want to know how to connect my agent(s) to the dialer software so that my agents get connected with the customer after the call is transferred. The steps required to connect the “Agent … Continue reading
Posted in General
Tagged asterisk dialer, predictive dialer software
How to integrate your own in-house CRM into Voicent software
For an agent script to be more effective, the script needs to be tailored to the specific caller, the agent who is connected to the caller, and other company process related info. In the Voicent agent scripting environment, the script … Continue reading
Posted in General