Category Archives: IVR Studio
New Feature: Status Update
Hi, I just installed the new version of Voicent software, and I noticed that there is a new button right before starting a Broadcast, auto dialing, agent dialing, semi automatic, predictive dialing, etc. called “Status Update”. What does this do? … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, Developer, FAQ, Gateway, General, IVR Studio, Product Usage, Skype, Support, VOIP
Tagged agent, agent dialer, auto, dial, dialer, dialing, disposition, get, new, post, release, request, status, update, version, voicent
Setting up Voicent with Asterisk/FreePBX
hello voicent, I have an asterisk box with freepbx. Inside the asterisk/freepbx I can create an extension and my password. How do I plug those in as I do not see asterisk/freepbx under the phone call setup wizard, please help, … Continue reading
Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Skype, Support, Technical Terms, Text-to-Speech, Voice Modem, VOIP
Tagged asterisk, freepbx, sip credentials
How to make the phone number more audible and understandable in Text-to-Speech
Question: When we give a phone # for them to call back on, what is the best way to enter the text (using TTS) for the phone # to be most understandable. Sometimes the voice seems to rush and run … Continue reading
Posted in IVR Studio, Support, Text-to-Speech
Tagged ivr, text-to-speech, tts