Category Archives: Technical Terms

Technical terms related to Voicent products

New Feature: Alternate Phone

Posted on July 15, 2013 | By Voicent Info

I found this “Alternate phone” right before I started a broadcast. How do we use it? Alternate phone is a new feature of Voicent. To configure the conditions for alternate calls, under your “Broadcast” or “Predictive” tab you will have … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, FAQ, General, Product Usage, Support, Technical Terms | Tagged agent, alternate, alternate phone, alternate telephone number, auto, autodialer, broadcast, broadcastbyphone, by, dialer, feature, new, phone, phone number, telephone

Setting up Voicent with Asterisk/FreePBX

Posted on June 13, 2013 | By Voicent Info

hello voicent, I have an asterisk box with freepbx. Inside the asterisk/freepbx I can create an extension and my password. How do I plug those in as I do not see asterisk/freepbx under the phone call setup wizard, please help, … Continue reading →

Posted in Agent Dialer, Appointment Reminder, Auto Dialer, BroadcastByEmail, CRM, Developer, FAQ, Gateway, General, Installation, IVR Studio, News, Product Usage, Skype, Support, Technical Terms, Text-to-Speech, Voice Modem, VOIP | Tagged asterisk, freepbx, sip credentials

GoldWave Converting To A Correct Format

Posted on December 12, 2012 | By Voicent Info

When creating a wav file using GoldWave v5.67 (unlicensed version) I save the file as PCM signed 16 bit, mono and then try to use it in AutoReminder, I get an error that the file is in the wrong format. … Continue reading →