I would like to know if there is a way for people that I am calling to leave a message so that one of our representatives can call them back. I would also like to know if there is an option for people to opt out of being on the call list.

Yes, absolutely. All you need to do is design a message that allow them to record a message. Here are the steps:

1. Select Designer > Message Designer
2. Click the New button
3. Design the audio message as you intended (for more info, please see the Product Walkthrough under the Help menu)
4. select “play different messages for answering machine and human pickup”
5. select “Need confirmation or response”
6. choose “Press N” to “Leave a Message”. This should allow people to leave you a message.

When all is done, save the message; then select Broadcast > Select Message… from the program main menu. Select the newly designed message for your call list. Start the broadcast. If a customer leaves you a message, you will see a “Record” link in the status column. Simply click on the link, you should hear the voice message.

Also, here is an article to setup auto dialer opt out feature

I’m interested in your voice blast services. Please answer the questions below: Can it work for numbers in Kenya?

Voicent provides voice blast software that you can download to your own computer to use. The software should be able to use anywhere in the world.

In order for the software to make a phone call, you need to have a VOIP phone service or a PBX system that supports IP extensions. If you can find a VOIP service that can call Kenya, then you can simply configure Voicent software to use that service to make calls. For more details, please see the section use your phone service in the support page.

How many simultaneous calls can your system carry?

Our software can be scaled up easily. The only limitation is your computer and your internet bandwidth if you use VOIP service. For example, for a simple Intel i7 based system, you can scale up to 100 to 200 simultaneous calls. For bandwidth, you need 128Kbps per channel/line.

Cost per minute per call?

This depends on your phone service provider. You purchase Voicent software once and you own the software.

Cost of demo? How soon can I get a demo done? Thanks & Regards

Just download the software and give it a try. There is no time limit on the trial version.

“Failed (Will Try Again : 1). Maximum retry reached. Line disconnected. Auto disconnect after 60 seconds (04/04/12 13:46:00)”. Is there a list of error messages so I can identify …bad numbers on my list.

The top level call status string is listed in this article Voicent Gateway call status string. The next level of string is listed in auto dialer call status.

There are additional information after the call status but may not be generated by Voicent software. For example, the VOIP/SIP message error are returned by a VOIP service. They are defined in various SIP RFPs and may contain additional vendor specific info.

What is the best way to test bad numbers?

There is an option on Voicent gateway > Setup > Options > Advanced Tab, “detect disconnected number”. If the option is turned on, Voicent software will try to detect the disconnected tone at the beginning of the message. But this detection may not always work. Some of the phone services, especially mobile phone companies may just play a message without the beginning disconnected number tones. In addition, the tones may not come across correctly over some VOIP channels.

In addition to the option, you can use Voicent IVR Studio to design an outbound all app to try to detect certain fixed audio messages. You can use speech recognition to see if the audio message received are talking about a bad number. This approach works if you know these messages before the call. We have a large government agency uses this approach to clean up their unused phone numbers in order to save their monthly phone bills. Since it is hard for them to keep track of their thousands of phone numbers, a solution using Voicent helps them to discover these numbers quickly and automatically.