I see in the help file that the “balance” can be added by the designer. How does the text-to-speach say the balance in dollars and cents? Do I need the professional license to use this feature of does the basic perform this task?

The Text-to-Speech will say the text “as is”, meaning it will try to say it in the most likely fashion. For example, if you have $10, it will say $10 dollar. If it is just 10, then it will say it is 10. For phone numbers like 2345678, it may say it as “2 million …” as a number. But if you specify it as “2 3 4 5 6 7 8″ then it will say each digit individually.

To be able to specify the type of a text prompt, the simple built-in Message Designer is not enough, you need to use Voicent IVR Studio. In IVR Studio, you can specify the type of a text. For example, if you specify “2345678″ to be a telephone number, then the system will say it as a telephone number.

To use the Message Designer feature, you need to have Professional Edition or Enterprise Edition.

Hello, I work for a company that recently purchased this program and I am using BroadcastByPhone. We were wondering if there was a way to automatically save a date/time stamp of when the call was completed. I know I can add another column and enter it manually, but is there a way to do it automatically? Thanks

Yes, it is pretty easy. All you need to do is turn on the option for saving called time. It is under the Broadcast menu > Broadcast Options > “Save call made time in the status column”.