Call Status Info of Reminder Call

We are attempting to provide integration between our existing scheduling software and AutoReminder which we recently purchased. I Have already performed the basic integration using command the command line options and the cmdresult.txt file. I noticed in the software that it actually records whether a live person or an answering machine was reached. Is there a way to determine this via your integration API (specifically commandline).

Yes, you can get that through the command line option -statusinfo

“…\AptBook.exe” -statusinfo

For the rest of the command line options, please see Appointment Reminder Command Line Interface

Posted in Appointment Reminder, Developer |

Auto Dialer using MySQL Database

We currently have your BroadcastByPhone software, but are looking to possibly purchase the Enterprise edition for our clinics – but I had a question and when I contacted the sales dept by phone, they were unable to answer it and requested that I email support for one of the developers to answer. Our question is:

Can the BroadcastByPhone system interface with Linux/MySQL based systems to update the calling list automatically? Either directly, or by connecting to output (CSV) generated by MySQL (by http copy, etc)? Our patient data system is based on Linux/MySQL and not on Windows-based machines…

The software will not ready MySQL database directly. However, this can be easily accomplished through the command line interface of BroadcastByPhone program. Once you have the CSV file generated, simply invoke BBP through the command and with the option for an import file.

In addition, the command line also has an option to call a script or submit an HTTP post after each call is finished. This should be handy to automatically update your MySQL database. All the call parameters and call status will be available for the callback.

The details of the command line is available in the program Help Topics under the Help menu.

Posted in Auto Dialer, Developer |

Voice Blasting

Hello, Yes, I do have a few questions for you, as I’m not entirely new to phone broadcasting, having had a dialer here in Florida many years ago (until it was outlawed).

1.) Is your (voice blaster/dialer DNC compliant? As you well know, several states now illegally forbid kthe use of dialers, and Florida is one of them. But, on the states where use of dialers is permitted, there would still need to be DNC compliancy. Please explain your reply in detail.

Yes, the software has built-in DNC scrubber. Since nobody is allowed to resell the DNC list, you have to get the list from the government website. Once you have the Federal or State DNC lists, you can run the built-in DNC scrubber to remove phone numbers that are on the Do not call list.

2.) What’s the maximum number of calls it can make per day?

That depends on the number of lines configured. For a 24-line system, it will make 24 simultaneous calls. For each call, most of the time is spent on waiting the call gets connected and playing your audio message. If you want to leave message on answering machine, the system also has to wait for the answering machine message to finish. On average, it probably takes one minute for each call. Based on that, you can calculate how many lines you need to reach the call volume you need.

3.) What’s the price per call (my price)?

Voicent offers software product. It is a one-time purchase and you can own it for life.

You can configure the software to use different phone services, such as VOIP service or traditional phone service. So your per call price depends on the service you choose. You have a wide range of VOIP service providers and the best deal depends on your call volume and the required call quality.

4.) Do you provide any database of numbers free or must they be purchased?

Sorry, we do not provide phone list.

5.) Would I have my own back office where I could monitor the progress?

Since you run the software on your own computer, you see the call report in real time.

6.) How could I verify a certain number of calls were processed per day?

All call status is listed in the program spreadsheet.

7.) Who is responsible for creating/furnishing the outgoing audio message – you or me?

You.

8.) Are the rates you provide (for the audio message) tiered, depending on the length of the jingle?

Again, this depends on your phone company. Most VOIP service charge calls based on a 6 second interval.

Please feel free to download the Broadcast By Phone software and give it a try.

Posted in General |