Appointment reminder retry calls

Can Auto Reminder be set to retry a call if a busy signal is encountered? IF VM answers?

Yes, by default, it is set to Retry = 3. You can set the retry value under the Appointment menu > Customize Appointment.

If the message is left on answering machine, the call is considered successful. It will not be retried. However, you can set the call to fail if you do not want to leave message on voice mails. To do so, open Voicent gateway > Setup > Options > Advanced tab > set “disconnect as soon as answering machine is detected”.

Posted in Appointment Reminder |

VOIP service for large call volume

I have a client that has already purchased Broadcast by Phone from you. He’d like to implement it with his web site to make automated calls to roughly 300,000 shops on a regular basis. I’ve contacted Skype and CallCentric, and neither of them seem to be able to handle this volume. Do you have any recommendations of what company I can use for the phone part of this? I haven’t implemented anything like this on a site yet, so any info you could provide (company or hardware recommendations) would be greatly appreciated.

Both of them should have solution for you. You may be looking for the wrong products.

For Skype, you should take a look at Skype for Business, which offers a program call Skype Connect, a SIP based service. Skype claims “Up to 300 monthly channel subscriptions can be bought per SIP Profile and you can have multiple SIP Profiles per device.” For setup help, please see Configure Voicent to Use SkypeConnect.

Callcentric also has callcentric business service.

In addition to the above two companies, you can also search online for “SIP trunk” services in your area.

Posted in Auto Dialer, VOIP |

Dial programmed sequence

We have a small broadcast application where we have to make short pre-recorded announcements to groups of 15-20 people who each have up to 4 stored contact numbers (office, cell, etc). In order to place each call the auto-dialer must perform a programmed sequence that includes:

Dial 9
Dial 1
Dial 10-digit 800 number.
Pause
Enter a 12-digit pin
Pause
Dial the destination 10-digit number

Do you have a product that handles this sort of application?

This looks like a phone system that is using a calling card, where you must enter certain numbers in order to dialout. We have people using this kind of system (connect it with a voice modem to the phone line) with Voicent software. For details, please see how to tune a calling card sequence. To be sure, you can download the software and give it a try.

Posted in Auto Dialer |