MagicJack and modem

I have a single line BBP Enterprise Edition. I have your modem properly installed in my computer and a Magic Jack properly insalled
on my computer. It is all hooked up correctly but when the BBP dials using the Magic Jack it only dialed the first 8 numbers when it should dial all 10. I tried it with a 1 and that did not work either, it also only dialed the one plus the first 8 numbers. On the BBP, it said Call made, message left on Answering Machine, but my phone never rang, nor was there a message. I tried this on several differet numbers as well. Please help.

We have other customers report the same problem with MagicJack. Sometimes it happens only with multi-line system.

The only workaround is to add to extra digits to your phone numbers. But we have customers report success when trying the system with different modems. Here is the feedback we got from one of our customers:

On Magic Jack and the modems, I now have one magic jack on each of four PCs. The original install, using the standard Zoom 3025 modem, went fine. But when trying to install on more than one of the other PCs to the same 3025 modems, it had that “last two digits dropped problem”. One of the other PCs was successfull with an old, Lucent voice modem (it has to be at least 6-8 years old and I’m sure no longer available). Another PC was successful (after being initially unsuccessful) by simply switching from one of the two installed Zoom 3025 modems to the other. (Don’t know if that may be because of a Lucent versus Conexent chip difference or not – maybe something to check since I do have 1-2 of the lucent chip Zoom modems around…). The last successful PC has those Hiro Voice Modems. I believe the model is H50003.

The important thing for others to know is that there IS sometimes a capability problem between the magic jack and the particular modem you’re plugged into. So it if doesn’t work with one – plug it into the other. And since you can only install one magic jack per PC, it’s not a problem to simply switch to the other modem.

The other way is to use MagicJack’s SIP interface if you have release 7 and later. Please check MagicJack related paragraph in Installation FAQ. SIP is the standard for VOIP.

Posted in Voice Modem |

Open firewall Ports for SIP

When VOIP (SIP based) is used, Voicent Gateway needs to communicate with your VOIP providers by the following SIP ports:

Besides the standard gateway ports (8155, 8165 TCP), the following ports are used by the gateway to make SIP based calls:

Standard SIP port: 5060 TCP/UDP + LineNumber
SIP audio port: 9156 (UDP) + 2 x LineNumber

Where LineNumber is (0, 1, 2, 3, … , max licensed lines – 1). For example, the 2nd line uses 5061 and 9158.

When run Voicent RemoteAgent from a different location, it needs to access Voicent gateway and transferred audio.

Gateway Remote Agent Port: 8455 + LineNumber TCP
Gateway Remote Agent Audio Port: 8455 + LineNumber UDP

The following PDF file shows more details.

Posted in Installation, VOIP |

Appointment Reminder Call Report

I was wondering if there are any statistical reports available for the AutoReminder system? I lieu of that, is there any way to import the data (preferably into Accell or Access) that is in Report option? What is the filename and what format is that in?

To access call report for AutoReminder, please select from the program main menu > View > Call Report. You can then select the date for all the reminder calls. Click Save to File to save the report in a comma separate file.

Posted in Appointment Reminder |