I make audio files in use with BBP with TTS software TextAloud from Nextup.com. Can Voicent TTS Plug-In integrate this software with BroadcastByPhone
It should. The easiest way to find out is try it.
Just go to Voicent Gateway > Setup > Options > Text to Speech and then select the TTS engine you want to use.
It works fantastic. Now I can specify a column header with a Dutch voice in text to speech.
Amazing!
Now I like to by more lines.
I am looking for a solution for the following . We recieve telephone numbers and a persons details in web page format. I am looking to aut dial these phone number and have the webpage appear in front of the tele sales person. I am lloking for a solution to intergtrate with my we bsite we have our own web developers
This should be pretty easy to do. Once a web page is filled out, simply call Voicent BroadcastByPhone using its command line interface. The detailed steps are as follows:
Prepare the call message and call list
1. First, use BroadcastByPhone autodialer to create an empty call list, add columns that corresponds to your web form. For example, if your web form has a field called “Age”, then add a column to the BBP spreadsheet. Let say we save this empty call list file as: C:\my customers\autodialer.voc. This basically serves as a template.
2. Use BroadcastByPhone’s Message Designer to design a call message. You should include a confirmation item for call transfer. You can say something like the following in your phone message: “Thank you for filling out our online contact form. … Press one to talk to one of our representatives.”
From the autodialer.voc file, select Broadcast > Select Message, the choose the message ID you just created.
You only need to do the above two items once.
Web server integration
1. Once a form is submtted, from the form handler, create a CVS file containing the form information, such as name, phone number, and other information. Save the CVS file, such as customer.csv.
2. Invoke BroadcastByPhone autodialer using the following command:
vcast.exe “C:\my customers\autodialer.voc” -startnow -import customer.csv
Click the following link to see details of the autodialer command line interface.
That’s it. When a call is answered, and the callee presses one, the call will be transferred to your sales rep. The sales rep’s computer will ring and the screen popup window will display all the form information (the columns you added to the call list)
Installation and configuration
You will need to have BroadcastByPhone autodialer Enterprise Edition.
Install BradcastByPhone on the web server computer or a different computer. The above section assumes you are using the same computer. If you install it on a different computer, then you will need a method to invoke the BBP command line on a different computer. Open Voicent Gateway, select Setup > Options > Call Transfer, and make sure the call transfer mode is use screen popup
Install Voicent RemoteAgent software on every sales rep’s computer.
I recently purchased a enterprise edition auto dialer and finally managed to set it upon my computer . Now I am stuck on how to access it remotely from any other computer and transfer any inbound calls to that computer.
We have detailed information in the Enterprise edition Setup Guide. You can access it from Windows Start Button > All Programs > Voicent.
Now i managed to set up the remote cleint and was wondering how could i save the message that the customer leaves
The recorded message is saved on the dialing computer as a wave file. You can listen to the wave file by clicking the link in the auto dialer spreadsheet window.
and when a call is transferred to the remote system, when customer chooses to speak to a person, how can i make it not pick up the call automatically because i prefer it to be picked my my worker manually
If you use VOIP (SIP based) for your phone calls, the transfer by BroadcastByPhone to RemoteAgent will first ring the agent computer.
If you use Skype, the transfer will not ring the computer. But you can set the call transfer option on RemoteAgent to Use Skype to Skype call transfer. The the call will be transferred to the Skype instance running on the agent’s destop computer. The skype instance will ring instead of the RemoteAgent software.
and also when I click the option to record the call where is it saved?
Saved on the server/gateway computer.